役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: 継続的な改善マインドセットを持ち、これで十分ということはなく、レベルを引き上げたいという意欲が日々の就業意欲になる 従業員とのやり取り、業務結果、トラブルシューティングなど様々な状況で適切な判断を行い、一体となった成果を実現し、健全な意思決定ができる能力 時間管理と組織スキルを活用しながら複数のタスクを管理し、優先順位を付ける能力 当社の品質フレームワークと価値観の中で、相互作用を正確に評価し、問題を解決し、協力する能力をサポートする批判的思考 常に学び、挑戦し、変化から活力を得ることができる環境に身を置きたいという意欲 期待されるパフォーマンスと行動を達成し、それを上回る確かな実績 Having a continuous improvement mindset, never thinking that anything is enough, and wanting to raise the bar will motivate you to work every day Ability to make
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
Based in Naha, Okinawa you will be responsible to lead the US Government sales team to achieve growth targets, as being in charge of strategy, business development, account management, tech support and full P/L of the branch.
In this strategic role, youll be at the heart of ensuring seamless supply chain operations for externally manufactured products in Japan. Youll lead initiatives enhancing efficiency, compliance, and innovation while being a key facilitator for cross-functional teams
About the Company Our Client is a global distributor of industrial and electronic components serving customers in automation, manufacturing and maintenance. Responsibilities We’re looking for a highly analytical Pricing Manager to play a critical role in
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
Promote EDA tools in sectors and accounts assigned. Client Details Global technology leader in Electronic Design Automation. Description - Develop clients in designing of semiconductors, PCB, and electrical products sector - Develop sales activities for semiconductor
Roles and Responsibilities: Candidate should strengthen development team operations. The Dev P&C team is in the Open Engineering Department, and manages customer facing applications used to create, quote and buy insurance products in addition to internal facing
Roles and Responsibilities: Lead the Business Application Platform (BAP) testing team across the cloud and mainframe scopes to ensure the delivery of high-quality software products Your leadership will foster a culture of continuous improvement, collaboration, and innovation. You
As a Sales Manager within the System Sales team, the role involves closely collaborating with sales staff and field engineers to drive project business, focusing on sales of Continuous Monitoring System Business within a Science-based approach,
As a Product Marketing member, you will be in charge of coordination and definition of software requirements for automotive applications, collaborating with global teams to drive marketing strategies. Client Details An industry-leading company in the semiconductor sector,
Bondex is looking for ANKR ! About the Company ANKR are at the forefront of shaping the future of the open internet. Offering node solutions for more than 50 blockchain networks and a user-friendly 1-click API
職種 正社員 職務明細 About Colt We’re Colt (Coltテクノロジーサービス株式会社), a global digital infrastructure company creating solutions that connect people, cities and businesses around the world. Our networking and connectivity products and services put the power of the
Digital Marketing Specialist Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business,
Take lead in diverse range of RA projects to support clients in obtaining regulatory approval. Provide expertise in RA strategy/development. Client Details * One of the largest global CROs in the industry * Partnering with small to
職種 正社員 職務明細 【About Catalina Marketing Japan】 Catalina has influenced shopper behavior by delivering personalized ads. We help CPG Brands, Retailers, and Agencies optimize at every stage of planning, execution, and measurement based on insights extracted
職種 正社員 職務明細 弊社が日本で販売するフライパンや包丁など調理器具の製品開発における品質評価・検証、および家電製品も含めた全ての製品における品質保証業務を担っていただくポジションです。 ～自身が携わった製品が店舗に並んでいるのを見るのは何よりの喜びや達成感を感じる瞬間であり、同時に最も身が引き締まる瞬間でもあります。認知率９０％以上を誇るティファールをはじめとしたブランドの安心・安全を支えていただける方のご応募お待ちしております！～ This position will be in charge of quality in product development for cooking tools such as frying pans and knives, and quality assurance for all products including electrical products. ~It is
Bondex is looking for a Senior Software Engineer, Blockchain Integrations for Chainlink Labs! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the
職種 正社員 職務明細 LVMH Fashion Group Japan role is to support several fashion Maisons in Japan to reach and surpass their business goals, hand-to-hand with LVMH Fashion Group Division Headquarter, Maisons Headquarters and LVMH Group functions.
