役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Infrastructure consultant for application operation and maintenance support for e-commerce projects Roles and Responsibilities: Deploy and manage monitoring tools to continuously monitor the health, performance, and availability of servers, networks, and other infrastructure components. Respond quickly to
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings Able
Overview: As an Application operation & Maintenance support (AMS) for SAP commerce Cloud Project, your primary responsibility is to ensure the smooth functioning and continuous improvement of the e-commerce project You will provide technical support, resolve issues,
Overview: As an Application operation & Maintenance support (AMS) for SAP commerce Cloud Project, your primary responsibility is to ensure the smooth functioning and continuous improvement of the e-commerce project You will provide technical support, resolve issues,
As a senior software engineer, you will be contributing to cutting edge electricity platform in an international team. Client Details The company is developing innovative service related to electricity/energy using the state of the art technologies such
Global PaaS vendor with 99% renewal rates. Covering solutions ranging from HR to CRM - entire platform able to integrate seamless for ease of access and next-level aftersales support. Job Responsibilities * Assist sales in the
One of the best fintech companies in Japan with rapid growth of their business International work culture with full-remote work style Seeking skilled and experienced Product Managers to join one of the best fintech companies in
Based in Naha, Okinawa you will be responsible to lead the US Government sales team to achieve growth targets, as being in charge of strategy, business development, account management, tech support and full P/L of the
In this strategic role, youll be at the heart of ensuring seamless supply chain operations for externally manufactured products in Japan. Youll lead initiatives enhancing efficiency, compliance, and innovation while being a key facilitator for cross-functional
Responsibilities: Development/operation * System construction: Design and construction of infrastructure configuration * Inquiry handling: Responding to inquiries from developers and coordinating with them * System operation: management of system health and consideration of improvements * Incident
About the Company Our Client is a global distributor of industrial and electronic components serving customers in automation, manufacturing and maintenance. Responsibilities We’re looking for a highly analytical Pricing Manager to play a critical role in
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
Responsibilities * Serve as point of contact between Supply Chain and Commercial Operations * Drive Supply Chain initiatives related to process improvement and corporate business initiatives * Manage intercompany replenishment activities supporting commercial and local production
Working with Japan, and APACs fastest growing tech startup in the renewable AI / ML area. Fantastic international team, full remote inside Japan okay, lots of room for growth. Team is headed by a former engineer,
Roles and Responsibilities: Candidate should strengthen development team operations. The Dev P&C team is in the Open Engineering Department, and manages customer facing applications used to create, quote and buy insurance products in addition to internal facing
Roles and Responsibilities: Lead the Business Application Platform (BAP) testing team across the cloud and mainframe scopes to ensure the delivery of high-quality software products Your leadership will foster a culture of continuous improvement, collaboration, and innovation.
As a Sales Manager within the System Sales team, the role involves closely collaborating with sales staff and field engineers to drive project business, focusing on sales of Continuous Monitoring System Business within a Science-based approach,
Bondex is looking for ANKR ! About the Company ANKR are at the forefront of shaping the future of the open internet. Offering node solutions for more than 50 blockchain networks and a user-friendly 1-click API
Bondex is looking Senior Software Engineer, Rust for Chainlink! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing
