TokyoTech Co., Ltd. is hiring a Customer Service Representative to assist customers with inquiries and provide exceptional service. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat. Provide information about products/services and resolve customer issues. Escalate complex cases to appropriate
Join our international team as a Sales and Customer Success Specialist, where youll play a pivotal role in acquiring new business and delivering exceptional support to ensure our customers success. Client Details A global leader in providing innovative
Industry leader in IT Infrastructure services hiring for the Professional Services team servicing Mainframe. Join to support growth of IT infrastructure projects with customers as an expert in Mainframe technology. Professional Services for Mainframe will perform delivery and implementation during
As Transportation Excellence Manager you will ensure seamless global transport operations and spearhead innovative logistics solutions. In this role, you will champion operational excellence across international boundaries, ensuring that products are always available and delivered efficiently
Lead consultative solution selling sessions with customers and potential customers in the RFP, discovery, solutioning, demonstration, and follow-up phases · Provide live demonstrations of the company solutions that meets customers business needs · Ability to articulate company capabilities to
A global tech leader, this company combines Data and AI to provide a comprehensive platform for customers to unlock their business potential and drive their DX goals. With cutting-edge solutions this company provides a collaborative culture while
Leading global Cyber Security company specialising in Network and Cloud security. * Ensure operational excellence and actively engage with top-tier customers to deliver premium support services. * Drive customer satisfaction through strategic planning, recruitment, and collaboration with cross-functional teams.
役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer satisfaction
役割: 主な職務内容 E コマース領域でのエクスペリエンス - ビジネス・アナリスト 大規模IT変革およびビジネス変革プログラムのビジネスアナリスト。顧客や弊社内の専門家とコンサルティングを行い、デジタルトランスフォーメーションやその他の業務・システム改善を提案する。ビジネス/機能要件定義と分析、確認、テストを中心に、ビジネスとITプロジェクトをエンドツーエンドでサポートする 主な職務内容: 要件収集、要件分析 ビジネスプロセス・モデリング ビジネス・プロセス・リエンジニアリング 仕様書作成、ソリューション文書レビュー、テスト計画など、本稼働まで 機能要件だけでなく、非機能要件も担当する可能性がある 画面レイアウトや、顧客体験設計のフィット感やギャップを確認することもある Role: Key job description Experience in e-commerce space - Business Analyst Business Analyst for large-scale IT transformation and business transformation programs. We
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings Able
Lead digital marketing strategies to acquire new customers and create new opportunities to existing customers, collaborating with agencies and regional offices to enhance the companys digital presence. Client Details An established company in the industry, committed to providing
Sales Management position requiring solid experience with PV (photovoltaic) industry, leading a team of 2 subordinates, reporting to the Head of Sales in Japan. Client Details Manufacturer and producer of solar inverters designed for photovoltaic systems,
You will be in charge of overseeing the product performance and optimize strategies based on the company goals. You will play a big part in the companys growth by finding ways to provide the best customer experience.
Overview: As an Application operation & Maintenance support (AMS) for SAP commerce Cloud Project, your primary responsibility is to ensure the smooth functioning and continuous improvement of the e-commerce project You will provide technical support, resolve
Overview: As an Application operation & Maintenance support (AMS) for SAP commerce Cloud Project, your primary responsibility is to ensure the smooth functioning and continuous improvement of the e-commerce project You will provide technical support, resolve
With a focus for Digital Transformation and Data-driven strategy in Japan, this leading global SaaS company has continued to thrive and achieve record growth through providng new technologies for their clients. As the Senior Sales Engineer,
Global PaaS vendor with 99% renewal rates. Covering solutions ranging from HR to CRM - entire platform able to integrate seamless for ease of access and next-level aftersales support. Job Responsibilities * Assist sales in the
This newly created Talent Acquisition would make a major impact in attracting top talent on the corporate and retail side in Japan and the APAC region for one of the most well-respected, industry-leading luxury brands in
A leading company in the refined goods industry is seeking an EC Operations Staff member for its EC department. Join the team to ensure smooth order processes on our EC site, enhance customer satisfaction, and engage in
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
