A global tech leader, this company combines Data and AI to provide a comprehensive platform for customers to unlock their business potential and drive their DX goals. With cutting-edge solutions this company provides a collaborative culture while valuing
役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer satisfaction
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
Were a leading company in Japans FinTech industry, working on making our financial services easier to use by taking advantage of our advanced payment tech for our customers. Were growing fast and always moving quickly, but unlike
Seeking a Cloud Solutions Architect for Japan who will provide proactive communication with customers; coordinate fit for purpose estimates; assist in Cloud Solutions Architecture development; sizing, Cloud upgrade planning. What youll do: * Design an effective solutions with knowledge with the
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
企業概要 IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best
Company Description Two-Wheeler & Powersports is part of the Bosch Mobility Solutions business sector, building Bosch’s two-wheeler and powersports activities cross divisionally. Combining the areas of vehicle motion & safety, environment & efficiency and comfort & fun
Job Description *Hiring will be into all Renesas EMEA and APAC offices, either for hybrid work or remotely* In this role, you will be part of the AI & Cloud Engineering (ACE) Division and the Product
This is cloud-base Workflow Management Solution vendor based in the US. The Pre-sales Solution Consultant is responsible for supporting Sales team and Product team in technical aspects of solution delivery and solution positioning during sales cycles. Client Details * Worlds
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world! www.stand8.io As
