役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
This role will be responsible for developing trust relationships with a portfolio of major clients and acquiring a through understanding of key customer needs and requirements as well as expanding the relationships with existing clients. Client
1 Opportunity to contribute to the expansion of a leading brand in the retail industry. 2 Chance to develop expertise in sales operations and strategic planning within a dynamic team environment. Client Details - As Japan
Lead e-commerce strategy for a prominent beauty brand in Japan, driving growth and enhancing the online shopping experience for customers. Client Details * Our client is a respected player in the global beauty and cosmetics industry, committed
* The Associate Director of Project Management leads a team of Project Managers for Rare Disease and Neuroscience Drug Development Studies on behalf of Global Bio-tech sponsors. * ICCC services, Protocol and Regulatory Submission Consultation. Client Details
Reporting APAC in a stand alone position. Be a key member in clinical quality management to ensure effective compliance. Client Details * Global healthcare technology company specialising in digitisation for clinical trials * Supporting over 30,000
Join this exciting team as a seasoned, hands on Product Manager- this client is looking for Product Managers who thrive in dynamic, high-productivity environments and possess a fervent commitment to crafting products that captivate end-users while
About the Company Our Client is a global distributor of industrial and electronic components serving customers in automation, manufacturing and maintenance. Responsibilities We’re looking for a highly analytical Pricing Manager to play a critical role in
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
Job Summary Production Engineering Group Lead reports to Head of Saitama Site. This role leads and manages the group to provide technical services for the projects and engineering tasks, related to dosage form production and Packaging. She/he is
Lead the e-commerce strategy and operations for a luxury fashion brand in Japan, overseeing website management, digital marketing, and team management to drive online sales and enhance the brands digital presence. Client Details Our client is a
* Takes accountability and serves as the first line of contact at the study level. 企業情報 * Top 3 Pharmaceutical Company * Rich pipeline with nice promotion space 職務内容 * Takes accountability and serves as the
Drive adoption of digital solutions, optimizing building functionality and reducing costs. Support local market channels, delivering new construction and retrofit projects with IoT integration for smarter buildings. Lead sales of advanced solutions, drive digital pipeline growth, and
Lead Japans Government & Public Affairs strategy and plans, collaborating with cross-functional teams and engaging with policymakers to support business growth. Develop proactive relationships with key public partners and provide strategic guidance on political and regulatory issues
Responsibilities: * Lead the deployment of automation technologies to streamline the creation and updating of mandatory materials. * Conduct thorough evaluations of automation technologies tailored to pharmaceutical documentation needs. * Prioritize vendors with relevant experience and technical
The role of Regional Sales Manager of Japan is looking for someone who will lead and managing Japan business by building the strong relationships and achieving the targets by collaborating and coordinating with the distributors. Client Details
* Responsible for managing PV projects for global pharmaceutical companies, including safety periodic report creation and literature screening, while collaborating with offshore teams. Great opportunity to broaden business skills through managing various PV tasks, team building.
Bondex is looking for ANKR ! About the Company ANKR are at the forefront of shaping the future of the open internet. Offering node solutions for more than 50 blockchain networks and a user-friendly 1-click API
Drive market and sales analysis to maximise business value. Lead the analytic/insight finding in order to advice business strategy to leadership team. Client Details Our client is fast growing global pharmaceutical company. The company is leader in
