役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: Support for overall PM/PL duties in infrastructure-related projects Promote the overall project Liaison with technical departments and members Advice and support on project planning, roadmap creation, etc Participation in meetings with various parties
役割: 主な職務内容 E コマース領域でのエクスペリエンス - ビジネス・アナリスト 大規模IT変革およびビジネス変革プログラムのビジネスアナリスト。顧客や弊社内の専門家とコンサルティングを行い、デジタルトランスフォーメーションやその他の業務・システム改善を提案する。ビジネス/機能要件定義と分析、確認、テストを中心に、ビジネスとITプロジェクトをエンドツーエンドでサポートする 主な職務内容: 要件収集、要件分析 ビジネスプロセス・モデリング ビジネス・プロセス・リエンジニアリング 仕様書作成、ソリューション文書レビュー、テスト計画など、本稼働まで 機能要件だけでなく、非機能要件も担当する可能性がある 画面レイアウトや、顧客体験設計のフィット感やギャップを確認することもある Role: Key job description Experience in e-commerce space - Business Analyst Business Analyst for large-scale IT transformation and business transformation programs. We
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings Able
* Great opportunity of a senior role * Very relaxed culture and good benefits Client Details * Our client is a leading global bank * They provide a broad range of financial products and strategic solutions to
This is a remote position. Position: Positions are open at five distinct ranks: Postdoctoral Fellow,Assistant Professor, Associate Professor, Full Professor, and Chair Professor. Responsibilities and Duties Applicants will have extensive teaching experience, have published high quality
You will be responsible for Project Management at a fast-growing American IT start-up who helps enterprises and public sectors solves their business problems with geospatial information and location intelligence solutions. Client Details Our client is an
Great chance to work in a Hybrid role as Office Manager/Executive assistant. Will provide general Administrative support ensuring everything runs smoothly. Client Details Become a part of this established international brand making a big impact in
This position is responsible for designing and administering competitive compensation and benefits programs while also managing employee relations matters within the organization. This role ensures that employees are fairly compensated, supported, and engaged, contributing to a
Have full autonomy over the accounting function and be the middle of the global side and local side of the business at this truly global company | International environment, hybrid working available, career progression Client Details
A leading company in the refined goods industry is seeking an EC Operations Staff member for its EC department. Join the team to ensure smooth order processes on our EC site, enhance customer satisfaction, and engage in
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In
Client company is a global consumer electronics company from Europe with world-famous computer peripheral products. KEY RESPONSIBILTIES: * Develop and implement growth strategy for Japan market with an aim to grow online business, especially in the
This company is Europes foremost producer of precise medical equipment for dental prophylaxis, boasting a global workforce of over 800 skilled and specialized individuals, including 50 staff members in Japan. As Deputy Finance Manager, youll undertake
Roles and Responsibilities: Client Management: Assume the role of overall in-charge for the project, operating from Onsite (Japan) Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements Dedicated customer
The Senior Financial Analyst contributes to financial health by providing insights and recommendations based on data analysis, supporting strategic planning and decision-making. Client Details The hiring company is a global healthcare leader that develops products and
This role oversees the seamless functioning of human resources processes, ensuring compliance with industry standards while maintaining the brands high standards of excellence. They handle a range of tasks including payroll, benefits administration, employee relations, and
The position will lead the local sales team to increase sales and market share in Japan. The role will report to Regional Director overseas. Client Details The Company is a well-known business in imaging solutions globally.
