業務概要: 顧客企業のITサービスマネージメント(ITSM)業務、ITガバナンス体制へのアセスメント、課題抽出、業務改善支援 これら支援計画の提案と実行におけるBA、PM 上記取り組みを推進していく上で付随的に発生する各種リサーチ、内外コミュニケーション Business Overview: Assessment of client companys IT service management (ITSM) operations, IT governance system, problem extraction, and business improvement support BA and PM in proposing and implementing these support plans Various research and internal and external communications incidental
Roles and Responsibilities: Coordinating / leadership among responsible teams across onsite/offshore as PMO manager/Fin. domain lead(DL) Regular work (Inquiry/Service Request handling, Trouble shooting) as Fin. DL/M365 onsite support Team management, including team member capability enhancement/improvement Customer communication
Roles and Responsibilities: Application lead to replace current external support Manage application maintenance and operation actitivities(Inquiry/Troubleshooting/Service request) on a regular basis including ticketing system operation in cooperation with NML biz ops support team and internal Statutory consolidation Tagetik SME
