役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Infrastructure consultant for application operation and maintenance support for e-commerce projects Roles and Responsibilities: Deploy and manage monitoring tools to continuously monitor the health, performance, and availability of servers, networks, and other infrastructure components. Respond quickly
Roles and Responsibilities: 継続的な改善マインドセットを持ち、これで十分ということはなく、レベルを引き上げたいという意欲が日々の就業意欲になる 従業員とのやり取り、業務結果、トラブルシューティングなど様々な状況で適切な判断を行い、一体となった成果を実現し、健全な意思決定ができる能力 時間管理と組織スキルを活用しながら複数のタスクを管理し、優先順位を付ける能力 当社の品質フレームワークと価値観の中で、相互作用を正確に評価し、問題を解決し、協力する能力をサポートする批判的思考 常に学び、挑戦し、変化から活力を得ることができる環境に身を置きたいという意欲 期待されるパフォーマンスと行動を達成し、それを上回る確かな実績 Having a continuous improvement mindset, never thinking that anything is enough, and wanting to raise the bar will motivate you to work every day Ability to make
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings Able
* Great opportunity of a senior role * Very relaxed culture and good benefits Client Details * Our client is a leading global bank * They provide a broad range of financial products and strategic solutions
Roles and Responsibilities: Responsible for Fit-Gap Analysis to replace JDE with SAP AFS for PTP and OTC Processes. It is required to understand the existing PTP process design in JDE and check if they canbe moved
A world-renowned media and entertainment company is looking for a Facilities Technical Infrastructure Senior Specialist/Assistant Manager. The position is based in Osaka and requires on-site work with flexible schedules. FULL relocation support is available. About The
You will bring your experience in accounting to the team taking care of AP activities. You role will be responsible for general accounting, reporting, posing journal entries, account reconciliation, and credit management. With your experience and hard
➢ Lead IT operations including infrastructure management and Service Desk (L1, L2) for delivering high-quality services to users. ➢ Ensure alignment of IT initiatives with business objectives, managing projects and programs. ➢ Oversee IT projects with global
* The Associate Director of Project Management leads a team of Project Managers for Rare Disease and Neuroscience Drug Development Studies on behalf of Global Bio-tech sponsors. * ICCC services, Protocol and Regulatory Submission Consultation. Client Details
Roles and Responsibilities: Client Management: Assume the role of overall in-charge for the project, operating from Onsite (Japan) Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements Dedicated customer Interfacing
This role oversees the seamless functioning of human resources processes, ensuring compliance with industry standards while maintaining the brands high standards of excellence. They handle a range of tasks including payroll, benefits administration, employee relations, and
One of the best fintech companies in Japan with rapid growth of their business International work culture with full-remote work style Seeking skilled and experienced Product Managers to join one of the best fintech companies in
As a Senior Consultant you will assist client throughout the project to improve their After Sales Supply Chain business and collaborate closely with cross-functional teams and clients to make sure the project stays on track for
This role will be responsible to support back office activities with the focus on creating local protocols to support the launch of the new platform, trading monitoring and strategical problem solving. Client Details Leading online trading
* Manage case processing activities and safety risk management for both investigational and marketed products, ensuring compliance with internal procedures and regulations Client Details * European bio-pharmaceutical company, with rich development pipeline in immunology, oncology and neurology
Responsibilities: Development/operation * System construction: Design and construction of infrastructure configuration * Inquiry handling: Responding to inquiries from developers and coordinating with them * System operation: management of system health and consideration of improvements * Incident restoration:
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
Job Summary Production Engineering Group Lead reports to Head of Saitama Site. This role leads and manages the group to provide technical services for the projects and engineering tasks, related to dosage form production and Packaging.
* Manage timely product approvals for target indications in Japan * Align with global strategies and Japanese healthcare requirements * Collaborate across departments for regulatory compliance * Develop and update Japanese clinical development plans * Handle
