役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: Client Management: Assume the role of overall in-charge for the project, operating from Onsite (Japan) Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements Dedicated customer
AWSをフルに活用した会社クラウドの開発を行う。 Fully utilize AWS for internal company services. Client Details グループ累計顧客数は2,000万人以上。また海外22の国や地域で業務を展開しており、デジタルアセット、ペイメント、バンキングの分野で事業を展開するお客様に向けて、グループにおける最高レベルのデジタル技術を用いた、安全な次世代ソリューションを提供。 The Group has a cumulative total of more than 20 million customers. The Group also operates in 22 countries and territories abroad, providing secure, next-generation
A vendor world leader in its expertise in application delivery networking technology, focusing on enhancing the performance, security, and availability of web applications and network resources. 1 Technical consultation for customers. 2 Designing tailored solutions. 3 Conducting
Responsibilities: Development/operation * System construction: Design and construction of infrastructure configuration * Inquiry handling: Responding to inquiries from developers and coordinating with them * System operation: management of system health and consideration of improvements * Incident
Seeking a Cloud Solutions Architect for Japan who will provide proactive communication with customers; coordinate fit for purpose estimates; assist in Cloud Solutions Architecture development; sizing, Cloud upgrade planning. What youll do: * Design an effective
As a Sales Manager within the System Sales team, the role involves closely collaborating with sales staff and field engineers to drive project business, focusing on sales of Continuous Monitoring System Business within a Science-based approach, understanding
Bondex is looking Senior Software Engineer, Rust for Chainlink! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access
Bondex is looking for a Senior Software Engineer, Blockchain Integrations for Chainlink Labs! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer
企業概要 The history of Bosch is the history of car evolution. As a top-class automotive equipment supplier, Bosch Corporation supports market expansion domestically and globally. Bosch pursues the development of advanced technologies for ecology, economy, safety
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer
Job Description Overview We are seeking a skilled and experienced Site Reliability Engineer to join our team. In this role, you will be part of the AI & Cloud Engineering (ACE) Division and AI Workbench team. Our
Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer
Our client is a global leader in the field of medical technology, committed to the continuous improvement of healthcare in collaboration with healthcare providers. They deliver pioneering medical solutions and services, all designed to enhance patient
