役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings Able to
This position is responsible for designing and administering competitive compensation and benefits programs while also managing employee relations matters within the organization. This role ensures that employees are fairly compensated, supported, and engaged, contributing to a
This newly created Talent Acquisition would make a major impact in attracting top talent on the corporate and retail side in Japan and the APAC region for one of the most well-respected, industry-leading luxury brands in
1 Opportunity to contribute to the expansion of a leading brand in the retail industry. 2 Chance to develop expertise in sales operations and strategic planning within a dynamic team environment. Client Details - As Japan
A world-renowned media and entertainment company is looking for a Facilities Technical Infrastructure Senior Specialist/Assistant Manager. The position is based in Osaka and requires on-site work with flexible schedules. FULL relocation support is available. About The
This is a company redefining the role of money, providing services that empower individuals to secure their financial well-being and pursue their dreams. * Development and operation of existing Android apps * Publishing apps on the
A global tooling and equipment company is looking for a MECHATRONICS ENGINEER with design experience and high skills. You will be based in Yokohama OR Nagoya, according to your preference. About The Company The company is based
This role oversees the seamless functioning of human resources processes, ensuring compliance with industry standards while maintaining the brands high standards of excellence. They handle a range of tasks including payroll, benefits administration, employee relations, and
As a Senior Consultant you will assist client throughout the project to improve their After Sales Supply Chain business and collaborate closely with cross-functional teams and clients to make sure the project stays on track for
* International Semiconductor Corporation boasts over 5000 employees and operates in 30+ countries, making it a global leader in the semiconductor industry. * With a strong product line featuring cutting-edge technology, the company focuses on serving prominent
Join this exciting team as a seasoned, hands on Product Manager- this client is looking for Product Managers who thrive in dynamic, high-productivity environments and possess a fervent commitment to crafting products that captivate end-users while meeting stakeholder expectations
This is a growing financial technology company focus on payment service with millions of users. In addition, they provide several different kinds of products in the market with high potential growth. They have a very talented engineering
Job Summary Production Engineering Group Lead reports to Head of Saitama Site. This role leads and manages the group to provide technical services for the projects and engineering tasks, related to dosage form production and Packaging.
Working with Japan, and APACs fastest growing tech startup in the renewable AI / ML area. Fantastic international team, full remote inside Japan okay, lots of room for growth. Team is headed by a former engineer,
Promote EDA tools in sectors and accounts assigned. Client Details Global technology leader in Electronic Design Automation. Description - Develop clients in designing of semiconductors, PCB, and electrical products sector - Develop sales activities for semiconductor vendors and
Roles and Responsibilities: Test voice assistant for digital home appliances Understanding the internal tools and product, training the new joiners and equipping them for the project, Training the experienced resources in new product enhancements and tools Demonstrated ability
As an Account Sales Manager, you will be in charge of 2-3 existing key client accounts, covering all our Software and Hardware products. Client Details Our client is a global leader in the semiconductors and electronics field,
Bondex is looking Senior Software Engineer, Rust for Chainlink! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing
As a Program Manager in the logistics department, you will be responsible for developing and implementing initiatives to improve the companies operations. You will collaborate with different program teams to define and develop new initiatives, products and
