役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
With a focus for Digital Transformation and Data-driven strategy in Japan, this leading global SaaS company has continued to thrive and achieve record growth through providng new technologies for their clients. As the Senior Sales Engineer, you
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
Looking for a skilled backendbackend engineer who is interested in FintechFintech Products. Can work with GolangGolang/C#/Java Client Details Growing FintechFintech company with very flexible working culture and International team. Description * Supporting product development and developing implementations
Roles and Responsibilities: Client Management: Assume the role of overall in-charge for the project, operating from Onsite (Japan) Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements Dedicated customer
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
As a Sales Manager within the System Sales team, the role involves closely collaborating with sales staff and field engineers to drive project business, focusing on sales of Continuous Monitoring System Business within a Science-based approach, understanding
JLPT: Native-1 Job Description: Manufacturing Engineer Candidate must have production engineering experience in manufacturing industry (Aerospace industry is preferred, but nor must.) Able to read and understand engineering and stage drawings thoroughly. Candidate should have exposure in
Expanding Cyber Security vendor looking to add technical Pre-Sales professionals to their growing team in Tokyo. - Understand customer pain points and adjust solution as needed to match their needs - Be technically hands on to
To manage finished goods production at subcontracting toll manufacturers, ensuring reliable, stable, effective and efficient production to meet customer requirements. Client Details Established in 2023, but with a combined heritage of over 100 years, our client
Installation and commissioning within the Flow Food and Beverage market of our client machinery, including tailor-made engineering solutions . Client Details With presence in more than 25 countries, with more than 4000 employees worldwide, our client
企業概要 Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more
Company Description Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them.
Job Description *Hiring will be into all Renesas EMEA and APAC offices, either for hybrid work or remotely* In this role, you will be part of the AI & Cloud Engineering (ACE) Division and the Product
Company Description Our Senior Application Manager from our Power Division is seeking to hire an experienced Application Engineer to join their 7 staff team in the Toyosu HQ, Tokyo. The team contains bilingual staff from various specializations
Roles and Responsibilities: Lead the Business Application Platform (BAP) testing team across the cloud and mainframe scopes to ensure the delivery of high-quality software products Your leadership will foster a culture of continuous improvement, collaboration, and innovation.
Roles and Responsibilities: Candidate should strengthen development team operations. The Dev P&C team is in the Open Engineering Department, and manages customer facing applications used to create, quote and buy insurance products in addition to internal
