役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer satisfaction
With a focus for Digital Transformation and Data-driven strategy in Japan, this leading global SaaS company has continued to thrive and achieve record growth through providng new technologies for their clients. As the Senior Sales Engineer, you
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
A global tooling and equipment company is looking for a MECHATRONICS ENGINEER with design experience and high skills. You will be based in Yokohama OR Nagoya, according to your preference. About The Company The company is based
Looking for a skilled backendbackend engineer who is interested in FintechFintech Products. Can work with GolangGolang/C#/Java Client Details Growing FintechFintech company with very flexible working culture and International team. Description * Supporting product development and developing implementations
Roles and Responsibilities: Client Management: Assume the role of overall in-charge for the project, operating from Onsite (Japan) Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements Dedicated customer
One of the best fintech companies in Japan with rapid growth of their business International work culture with full-remote work style Seeking skilled and experienced Product Managers to join one of the best fintech companies in
Based in Naha, Okinawa you will be responsible to lead the US Government sales team to achieve growth targets, as being in charge of strategy, business development, account management, tech support and full P/L of the
Dedicated to re-defining how teams work together, this Pre-IPO company integrates all aspects of your workflow into a single platform. Recognized and utilized by well-known household brands in Retail, Automotive, Technology, and Entertainment, this start-up company
A vendor world leader in its expertise in application delivery networking technology, focusing on enhancing the performance, security, and availability of web applications and network resources. 1 Technical consultation for customers. 2 Designing tailored solutions. 3 Conducting
About our client Foreign (Gaishi) company rapidly expanding in Japan. They have various infrastructure solutions and will assign you to the one that is best fit with your experience. They provide a very flexible working environment
Join this exciting team as a seasoned, hands on Product Manager- this client is looking for Product Managers who thrive in dynamic, high-productivity environments and possess a fervent commitment to crafting products that captivate end-users while
Responsibilities: Development/operation * System construction: Design and construction of infrastructure configuration * Inquiry handling: Responding to inquiries from developers and coordinating with them * System operation: management of system health and consideration of improvements * Incident
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
This role is pivotal in driving their service operations to new heights, ensuring unparalleled customer satisfaction and operational excellence. Client Details Global leader, headquartered in Switzerland, in packaging machinery and services, renowned for innovative solutions and
Promote EDA tools in sectors and accounts assigned. Client Details Global technology leader in Electronic Design Automation. Description - Develop clients in designing of semiconductors, PCB, and electrical products sector - Develop sales activities for semiconductor
Roles and Responsibilities: Candidate should strengthen development team operations. The Dev P&C team is in the Open Engineering Department, and manages customer facing applications used to create, quote and buy insurance products in addition to internal
Seeking a Cloud Solutions Architect for Japan who will provide proactive communication with customers; coordinate fit for purpose estimates; assist in Cloud Solutions Architecture development; sizing, Cloud upgrade planning. What youll do: * Design an effective
