役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Infrastructure consultant for application operation and maintenance support for e-commerce projects Roles and Responsibilities: Deploy and manage monitoring tools to continuously monitor the health, performance, and availability of servers, networks, and other infrastructure components. Respond quickly
役割: 主な職務内容 E コマース領域でのエクスペリエンス - ビジネス・アナリスト 大規模IT変革およびビジネス変革プログラムのビジネスアナリスト。顧客や弊社内の専門家とコンサルティングを行い、デジタルトランスフォーメーションやその他の業務・システム改善を提案する。ビジネス/機能要件定義と分析、確認、テストを中心に、ビジネスとITプロジェクトをエンドツーエンドでサポートする 主な職務内容: 要件収集、要件分析 ビジネスプロセス・モデリング ビジネス・プロセス・リエンジニアリング 仕様書作成、ソリューション文書レビュー、テスト計画など、本稼働まで 機能要件だけでなく、非機能要件も担当する可能性がある 画面レイアウトや、顧客体験設計のフィット感やギャップを確認することもある Role: Key job description Experience in e-commerce space - Business Analyst Business Analyst for large-scale IT transformation and business transformation programs. We
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
Roles and Responsibilities: Responsible for Fit-Gap Analysis to replace JDE with SAP AFS for PTP and OTC Processes. It is required to understand the existing PTP process design in JDE and check if they canbe moved
Looking for a skilled backendbackend engineer who is interested in FintechFintech Products. Can work with GolangGolang/C#/Java Client Details Growing FintechFintech company with very flexible working culture and International team. Description * Supporting product development and developing
職務内容: Consultation and/or implementation of SAP solutions SAP導入プロジェクトに関わるコンサルティングならびに導入支援 Requirements 【Must/必須】: Experience in implementation of SAP or ERP system (Oracle EBS, Microsoft Dynamics, COMPANY(Works Applications), Other domestic vender packages) SAP又はERPのシステム導入経験 (Oracle EBS, Microsoft Dynamics, COMPANY、その他国産パッケージ） Experienced in
* Project management for the biosafety testing and manufacturing services for biopharma companies. Be responsible for assigned client accounts, making sure the timeline and technical requirements are met * Collaborate with internal and external stakeholders in Japan
This company has been in healthcare business for nearly 100 years, accelerating the journey to better diabetes care with the creation of their insulin products. You will be in charge of overseeing the outsourced finance and
Are you ready to unleash your expertise and be at the forefront of innovation? Join our client team as an SAP Sales & Distribution/Logistics Lead reporting to the APAC regional functional leader. In this role, you
Global Enterprise Partners is seeking an experienced SAP EWM Consultant to support a major project for a global automotive company in Japan. We are looking for an individual fluent in both English and Japanese, capable of
The position supports the electrical aspects for generators at a biomass plant. The position is required to perform complex electrical engineering assignments with considerable latitude for action and administrating. Client Details One of the leading European
Roles and Responsibilities: Test voice assistant for digital home appliances Understanding the internal tools and product, training the new joiners and equipping them for the project, Training the experienced resources in new product enhancements and tools
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team in a
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team in a
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team in a
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team in a
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team in a
Responsibilities: * Lead the deployment of automation technologies to streamline the creation and updating of mandatory materials. * Conduct thorough evaluations of automation technologies tailored to pharmaceutical documentation needs. * Prioritize vendors with relevant experience and
Bondex is looking Senior Software Engineer, Rust for Chainlink! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing
