役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Working with Japan, and APACs fastest growing tech startup in the AI / ML area. Fantastic international team, full remote inside Japan okay, lots of room for growth. Team is headed by a former engineer, offers
Overview: As an Application operation & Maintenance support (AMS) for SAP commerce Cloud Project, your primary responsibility is to ensure the smooth functioning and continuous improvement of the e-commerce project You will provide technical support, resolve
Responsibilities: Development/operation * System construction: Design and construction of infrastructure configuration * Inquiry handling: Responding to inquiries from developers and coordinating with them * System operation: management of system health and consideration of improvements * Incident restoration:
Roles and Responsibilities: Collect AI related requirements from internal or external departments and provide the analysis Participate in the High-level design Data collection and cleaning. The data can be PCAPs, Alarms, KPI, CDR, CHR, Logs etc Pre-train
Working with Japan, and APACs fastest growing tech startup in the renewable AI / ML area. Fantastic international team, full remote inside Japan okay, lots of room for growth. Team is headed by a former engineer,
Roles and Responsibilities: Candidate should strengthen development team operations. The Dev P&C team is in the Open Engineering Department, and manages customer facing applications used to create, quote and buy insurance products in addition to internal
Company Description Syngenta is a leading science-based agtech company. We help millions of farmers around the world to grow safe and nutritious food, while taking care of the planet. Job Description Role Purpose Drive digital transformation
Company Description We’re looking for problem solvers to join a team that is building the mar-tech solutions to help solve the most pressing problems that our clients are facing today: “How to use data effectively to
Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering
Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering
Bondex is looking for a Senior Software Engineer, Blockchain Integrations for Chainlink Labs! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard
Bondex is looking Senior Software Engineer, Rust for Chainlink! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world! www.stand8.io
