役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Your Job This position has the responsibility to input Design Preference and Manufacturing POV in early phase of Product development to realize the best cost performance. Our Team CCS Division / Operation Strategy What You Will Do
Company Description The history of Bosch is the history of car evolution. As a top-class automotive equipment supplier, Bosch Corporation supports market expansion/inroads domestically as well as globally. Bosch will continue to pursue forward-looking technologies such
Job Description *Hiring will be into all Renesas EMEA and APAC offices, either for hybrid work or remotely* In this role, you will be part of the AI & Cloud Engineering (ACE) Division and MLOps team.
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
As a frontend software engineer, you will work on the software development of our robot and store operation platform. You will work on 4 major components in our system: 1. Robot User Applications: Applications for store operations staff
About Applied Intuition Applied Intuition is a vehicle software supplier that accelerates the adoption of safe and intelligent machines worldwide. Founded in 2017, Applied Intuition provides a simulation and validation platform for various industries such as
Your Job The Automotive High-Speed Connector/Cable Assembly Field Application Engineer is a specialist who combines technical expertise in high-speed data transmission hardware with an understanding of automotive industryr equirements. The FAE plays a crucial role in interfacing
JD in Japanese follows. 英文の後に和文JDをご覧いただけます。 Introduction Our Mission Mercari is a Japan-based company with the mission of “create value in a global marketplace where anyone can buy & sell.” Having continuously worked toward this goal since
Vestas Asia covers (Japan, South Korea, Taiwan, Thailand, Philippines, Vietnam, India, and Srilanka ). Our responsibilities include Sales, Projects, Installation, and Service of wind farms in these regions. Service Ops Agent (Unscheduled) for Japan is responsible
Job Description In your daily work you will handle the following activities: ● Develop necessary hardware and software to enable comprehensive silicon device evaluation: PCB schematic and layout design, automation software ● Conduct power IC evaluations and
Job Description In your daily work you will handle the following activities: ● Develop necessary hardware and software to enable comprehensive silicon device evaluation: PCB schematic and layout design, automation software ● Conduct power IC evaluations and
Company Description Our Senior Application Manager from our Power Division is seeking to hire an experienced Application Engineer to join their 7 staff team in the Toyosu HQ, Tokyo. The team contains bilingual staff from various specializations
Job Description In your daily work you will handle the following activities: ● Develop necessary hardware and software to enable comprehensive silicon device evaluation: PCB schematic and layout design, automation software ● Conduct power IC evaluations and
Job Description 1. Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt
About SmartNews SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationships with more than 3,000 global
