Workforce Management Specialist, Customer Service (シフト制) - Mercari 雇用形態：正社員 働き方： シフト制 9:00〜19:00の時間帯の8時間勤務（所定労働8時間、休憩1時間の合計9時間） 休日：完全週休2日制 所定労働日及び勤務シフト、休日は各月で作成するシフト管理表により決定 労働日には暦日の土・日・祝を含む 勤務地：六本木 詳細はキャリアサイトの募集要項よりご確認ください メルカリグループについて あらゆる価値を循環させ、あらゆる人の可能性を広げる 「地球資源が限られているなか、より豊かな社会をつくるために何ができるか」。2013年、創業者の山田進太郎が世界一周の旅で抱いた課題意識から、フリマアプリ「メルカリ」は生まれました。私たちは、物理的なモノやお金に限らずあらゆる価値を循環させることで、誰もがやりたいことを実現し、人や社会に貢献するための選択肢を増やすことができると信じています。 テクノロジーの力で世界中の人々をつなぎ、あらゆる人の可能性が発揮される世界を実現していきます。メルカリグループの目指すべき方針については Mercari Culture Doc をご覧ください。 組織・チームのミッション メルカリグループのカスタマーサービス組織は、株式会社メルカリおよび株式会社メルペイにおいて、個人のお客さま向けのカスタマーサポートと、より良いカスタマーエクスペリエンス（CX）の設計・運営を担う組織です。 また、AIをはじめとするテクノロジーを活用したCS変革（CS-AX）の企画・実行と、オペレーションの効率化と体験品質の向上を同時に実現することも実行していきます。2029年までにお問い合わせの大部分をAIにより解決させることを目指し、ユーザーにとってのエフォートレスな体験を追求していくこともミッションとしています。 本チームではメルカリグループが提供する全サービスのCS・Trust & Safety領域を横断し、キャパシティプランニングに基づく人員配置の最適化とオペレーションモニタリングを主導し、最高水準のサービスレベル提供を実現することです。CS/TnS領域の業務執行をサポートし進化し続けるプロダクトを支えています。 メルカリのミッション・バリューについての詳細はこちらをご覧ください 業務内容 「2029年までのAI解決率大幅向上」を見据え、メルカリグループ全般のCS/TnS領域における人員最適化・リアルタイム運用（RTM）・業務効率化の基盤の抜本的改革を主導するポジションです。 キャパシティプランの執行管理 入信予測やオペレーションチームの生産性・計画の前提となる数値（プランファクター）の精度を検証 Accuracy評価、計画と実績に乖離が生じた場合は要因を分析して関係チームにフィードバック 人員配置コントロール キャパシティプランに基づく人員配置の管理及びオペレーションチーム・業務委託先とのコミュニケーション
Job Description: Job Description Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make
Job Description Primary Function of Position The Customer Service Representative 2 is responsible for delivering accurate, timely, and compliant customer service operations while supporting a positive customer experience. In addition to executing daily operational activities, this role is expected to identify
At Moodys, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to
Your Contribution Daily hands-on import and export operations Communication and coordination with customers, internal departments, warehouses, freight forwarders, logistics partners (3PL) Order processing and management Support customers, including order follow-up and issue resolution Inventory and shipment monitoring Data handling
Job Title:Customer Service Specialist Job Description: The Role: We are seeking Japan Customer Service to join our team in Tokyo. Customer Service is often the first and last interaction our customers have with us. In this position, you will support positive customer experiences through
AWS Global Financial Services is hiring a Senior Customer Solutions Manager to lead our cloud partnership with two of Japans largest financial institutions: a global megabank with $3T+ in assets and operations across 50+ countries, and a leading
JOB DESCRIPTION: Position Overview This position will be based in the Tokyo Office. The Customer Service Account Manager III, Japan will report directly to the Japan Customer Service Manager whilst working closely with Sales and other Commercial personnel to support
At Moodys, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to
Citi Japan is hiring a Vice President, Customer Service Manager to lead the customer service team within Fixed Income Settlements Operations, Markets Operations in Japan - the function that serves as the primary point of contact between Citi and Japan
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in
At Materion, everyone is included, respected and offered opportunity to grow. Join us! Key Responsibilities: Communicate directly with customers via telephone / email regarding inquiries, orders, expedites and complaints. Quote to customers. Negotiate and adjust shipping schedule with
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities:
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities:
Join us as a Customer Service & Operations Team Lead As Customer Service & Operations Team Lead, you’ll be responsible for the day-to-day effective delivery of Japan Operations, with primary responsibility for Currencies Operations. You’ll manage and develop a small
メルクと一緒に、あなたの力を発揮しよう！ 冒険、限界への挑戦、そして発見に焦がれるあなたへ。あなたの大志を、メルクで羽ばたかせましょう！科学とテクノロジーを駆使したイノベーションに情熱を注ぐメルクのスタッフは世界中で活躍中です。ヘルスケア、生命科学、エレクトロニクスの分野で、メルクのソリューションは人々の暮らしをますます豊かなものにしています。あなたとメルクの力を合わせて、大きな夢を抱きましょう。メルクは、人、顧客、患者、そしてこの地球という惑星が共存する豊かな世界の構築に情熱を注いでいます。このためメルクでは、好奇心にあふれた人材を募集中です。メルクと一緒に、想像を超えた世界を開拓しませんか？ Customer Service Team Manager, Japan Location Japan Your Role As the Customer Service Team Manager for Japan, you will play a pivotal role in shaping the quality, consistency, and future direction of customer service operations in one of our key
Job Description: Role Title: CUSTOMER SERVICE ASSOCIATE - English & Chinese Languages About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of
Job Description: Role Title: CUSTOMER SERVICE ASSOCIATE - English & Japanese Languages About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of
Description Keeper is hiring driven Customer Success Managers to join a high producing team within our APAC B2B sales division. Candidates must be able to work from our Tokyo, Japan office for eligibility. Keeper’s cybersecurity software is