Job Description Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local
Introduction to the job Support YieldStar metrology process development and performance improvement for Micron. Role and responsibilities Understand customer needs, create clear problem description with customer and deliver solutions in an efficient manner Lead escalations as customer
Job Description 1. Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt
