プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス（Managed Device Service - MDS） ・プリンター関連のマネージドサービス（Managed Print Service - MPS） マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise
Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which
Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks.
Welcome to our family As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you
Japan Personal Systems SMB Segment Business development manager(BDM) Description - Position Overview: Japan BPS Category team manages the overall business of commercial segment. Commercial segments are segmented into SMB and Enterprise. Category team have been segmented
Job Description We’re looking for Customer Support Agents who have an excellent command of both Japanese and English to join our growing team in Tokyo on a 1-year Full Time Contract (FTC), starting on 22nd July 2024/
JOB SUMMARY The Voyage Global Leadership Development Program Voyage: Training tomorrow’s leaders today Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global
JOB SUMMARY The Voyage Global Leadership Development Program Voyage: Training tomorrow’s leaders today Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global
JOB SUMMARY The Voyage Global Leadership Development Program Voyage: Training tomorrow’s leaders today Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global
JOB SUMMARY The Voyage Global Leadership Development Program Voyage: Training tomorrow’s leaders today Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a
JOB SUMMARY The Voyage Global Leadership Development Program Voyage: Training tomorrow’s leaders today Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique –
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Company Description Jobs for Humanity is collaborating with Booking to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Booking Job Description Do you enjoy taking ownership
JOB SUMMARY Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the propertys reactive and proactive sales efforts. Provides day to day
