Work ScheduleStandard (Mon-Fri) Environmental ConditionsLaboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description 所属法人： ライフテクノロジーズジャパン株式会社 事業部・組織名：ライフサイエンス事業部（LSG）GSS CSDテクニカルサポート Job Band： 5 *Band1-5はスタッフレベル相当、Band6以上は管理職レベル相当となります 部下の有無： 無し
職務内容等/ Job Responsibilities 部門/ /Department: Service Sales & Operations タイトル/Job Title: Technical Evaluation Specialist リポートライン/ Reporting line: Technical Support and Quality Manager 募集人数/ Number of openings: 1 Scania JapanのTechnical Support & Quality機能の強化の一環として、本ポジションはディーラーからのクレームを構造的かつ一貫性を持って、高品質に対応することを目的に新設されたものです。 本ポジションは、技術的専門知識・品質保証・コスト管理を横断するポジションとして位置づけられ、FRASプロセスにおける重要な判断役を担います。 また、クレーム判断が事実に基づき、Scaniaの基準に準拠し、製品品質の向上・クレーム処理リードタイムの短縮・ディーラー能力向上といった継続的な改善に貢献することで、Technical Support & Quality全体のミッションを支えます。 Technical Supportエンジニア、Warranty Manager、Quality Managerなどのクロスファンクショナルな関係者と密に連携し、ネットワーク全体における透明性、プロセス規律、および品質保証の向上に寄与します。 As
Work ScheduleRotational days/weekends Environmental ConditionsOffice Job Description 職務概要（Position Summary） Support Analyst／Technical Support Specialist II は、Technical Support Team の一員として、Thermo Fisher Scientific の Digital Science and Automation Solutions（DSAS）部門が提供する製品について、お客様に対し24時間365日の高品質なテクニカルサポートを提供する役割を担います。 このポジションでは、サポート案件に対して目標対応時間内に迅速に対応するとともに、ヘルプデスクサービスの継続的な改善活動へ積極的に参加することで、高い品質基準を維持することが求められます。 また、週末勤務および、顧客サポートやトレーニングのために最大25％程度の出張に対応できることが必要です。 主な職務内容（Key Responsibilities） 優れた分析力および問題解決能力を有し、Thermo Fisher ScientificのDigital Science and Automation Solutions製品（SampleManager LIMS、Watson LIMS、Integration
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