Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.
Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?
In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?
We are looking for a Account Manager to join our team working for a sustainable future. The preferred location for this position is in Tokyo or Kobe, Japan, with the flexibility of remote working options.
Accountabilities :
- Order intake, sales & sold margin for assigned customers and prospects
- Achieve targets for revenue and margin within personal budget
- Customer satisfaction
- Collecting receivable in a timely manner
Main Responsibilities :
- Maintain and develop relationship with assigned customers and prospects
- Lead account team members
- Cross collaboration with all the internal stakeholders
- Ensure customers inquiries / orders / complaints promptly, satisfactorily handled by all the internal stakeholders
- Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned customers in order to improve customer satisfaction
- Prepare all visiting plan in CRM for next 2 weeks
- Visit customers and prospects frequently
- Complete quality visit report in CRM for each visit
- Report & record sales activities in CRM
- Prepare and update capture plans for retaining, expanding and developing business
- Maintain customers and installations data
General Skills :
- Fluency in Japanese as well as English ( written and verbal ) and TOEIC score should be more than 750.
- Strong communication, negotiation and presentation skills.
- Strong negotiation and interpersonal skills
- Open mind & characteristics
- Ability to build cross-functional relationships, collaborate across cultures and coordinate with other business functions.
- Be passionate when it comes to energy efficiency and environmentally friendly solutions.
- Be excited about challenges
- Japanese business culture knowledge
Professional Skills :
- Energy business and product understanding
- Representation and etiquette
- Cost effectiveness
- Ability to focus on right things, take ownership and make things happen
- Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all stakeholders
Education :
- Ideal candidate has an BSc or MSc degree in Business or Engineering
Experience :
- Strong experience in customer engagement ( minimum 5 years ).
- Work experience as a team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal and external stakeholders.
Last application date: 30/09/2026
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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