Overview
Class: Full-time AND Permanent
Legal Employer: StoneX Securities Co. Ltd.
Report to: VP, Senior Manager Retail – China & Japan
Company Overview:
Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business Segment Overview:
Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.
Responsibilities
Position Purpose:
We are looking for a motivated and commercially driven Account Manager to join our Japan client-facing team. This role is ideal for professionals with strong sales potential and an interest in financial markets.
The Account Manager will focus on client conversion, onboarding, and long-term relationship management, supporting the growth of the client base through high-volume outbound and inbound engagement.
You will work closely with manager of the team to develop product knowledge, sales skills, and client management capabilities in a KPI-driven environment. In addition there will be strong collaboration with the marketing team for arranging and participating in customer events.
Primary duties will include:
- Proactively contact inbound and outbound opportunities to convert them into traded accounts
- Support clients through onboarding, account setup, and initial funding process
- Maintain high daily contact volume and consistent follow-up cadence via phone, email, and live chat
- Assist new clients with platform usage, funding, and trading basics
- Maintain regular contact with newly converted clients to encourage activation
- Introduce and promote referral programmes to eligible clients
- Log all client interactions accurately in CRM systems
- Monitor conversion pipeline and prioritise high-potential leads
- Provide tailored solutions aligned with client profile and trading needs
- Manage and grow a portfolio of active clients, including high-value clients
- Maintain structured, proactive engagement (calls, meetings, targeted follow-ups)
- Monitor client behaviour and proactively address churn risks
- Identify opportunities to increase deposits, trading activity, and product adoption
- Achieve daily, weekly, and monthly KPIs (e.g. call volume, conversion rate, revenue target)
- Participate in webinars
Qualifications
To land this role you will need:
- At least 2 years’ experience in sales, customer service, or financial services
- Strong interest and knowledge in FX/CFD or financial markets
- Strong communication, analytical, and relationship‑building skills.
- Strong analytical and problem-solving skills with the ability to build client relationships
- Highly motivated, KPI-driven, and resilient
- Strong multi-tasking skills and detail-oriented
- Excellent verbal and written communication skills in both Japanese and English
- JSDA and Representative License
Notice to Recruitment Agencies:
Please be advised that any résumé or CV submitted to us without: (i) prior onboarding with StoneX as an approved recruitment partner; and (ii) prior written authorization/instruction from StoneX’s Talent Acquisition Team, will be treated as an unsolicited and unapproved submission. We may, at our discretion, review and consider such candidates; however, no placement fee, referral fee, or any other form of compensation will be payable to the submitting agency if the candidate is subsequently hired, and regardless of the agency’s involvement. Submission of a résumé/CV in these circumstances will be deemed acceptance of these terms, and these terms supersede any the agency seeks to impose on StoneX.
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