As a Senior Account Manager, you will be responsible for managing and growing a portfolio of strategic clients, with a focus on larger-volume and multi-country Business Corporate Services (BCS) accounts. Acting as a trusted advisor, you will build long-term client relationships, drive commercial growth through renewals and upselling, and support new business development by engaging with prospective clients and representing GoGlobal in the market.
This is a hybrid Account Management and Business Development role, requiring strong commercial acumen, excellent relationship-building skills, and an understanding of accounting, payroll, tax, and corporate services.
Key Responsibilities
Client Relationship & Account Growth
- Own and manage a portfolio of strategic BCS client accounts across Japan and multiple countries.
- Build trusted relationships with senior client stakeholders and provide consultative guidance on international business expansion and corporate services.
- Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization.
- Lead Quarterly Business Reviews (QBRs) to identify growth opportunities across GoGlobal's service offerings.
- Maintain a thorough understanding of each client's business, operating structure, countries in scope, and future expansion plans.
Commercial & Business Development
- Support revenue growth through pricing discussions, scope expansions, and commercial negotiations.
- Participate in business development activities, including client meetings, networking events, and market engagement initiatives.
- Collaborate with the Sales team to identify and convert new business opportunities.
- Represent GoGlobal professionally in client-facing meetings and industry events.
Operational Excellence
- Maintain accurate client information, renewals, and opportunity pipelines within CRM systems.
- Serve as the senior escalation point for complex client issues, particularly those involving multi-country engagements.
- Balance client advocacy with GoGlobal's commercial, compliance, and operational requirements.
Cross-Functional Collaboration
- Partner closely with Legal, Finance, Compliance, Payroll, Accounting, and Operations teams to deliver seamless client solutions.
- Contribute to process improvements and best practices that enhance the client experience.
- Mentor junior team members where appropriate and support knowledge sharing across the team.
Requirements
- Fluent in Japanese and English (spoken and written).
- Proven experience in Account Management, Customer Success, Business Development, or Client Relationship Management within a BPO, corporate services, accounting, payroll, tax, or professional services environment.
- Strong understanding of Accounting, Tax, Payroll, or Corporate Services.
- Experience managing enterprise or mid-to-large multinational clients across multiple countries.
- Demonstrated success in client retention, renewals, upselling, and commercial account growth.
- Excellent stakeholder management, negotiation, and presentation skills.
- Comfortable attending client meetings, networking events, and representing the company externally.
- Experience within Employer of Record (EOR), Global Payroll, Business Corporate Services (BCS), or Professional Services.
- Knowledge of Japanese accounting practices and financial regulations.
- Japanese Bookkeeping Qualification (Nissho Boki / 日商簿記) is highly desirable.
- US CPA qualification or equivalent is an advantage.
- Experience working with multinational organizations or international clients.
OVERVIEW
As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.
We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
Collaborating with a diverse, global and supportive team
Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENT
We Make Growing Your Career Possible
- We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
- We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.
- We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
- We're global. We offer career opportunities across the world-whether it's new job roles or international locations
- English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
- We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
- We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
- We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!
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