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Client Service Center Advisor
職種
正社員
職務明細
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
We are looking for a team of Client Service Centre Advisors responsible for delivering the best-in-class customer service, in line with the company´s objectives and Tone of Voice.
As a Client Service Centre Advisor you will be part of the Client & Omnichannel team, reporting to the Client Service Team Leader and will work closely with a range of departments, including e-commerce, retail, training, quality and merchandising.
スキル・資格
What is important for the role (requirements):
• 2 years of previous experience in a similar or customer service-related role (preferably from a luxury or fashion/beauty sector)
• Excellent communication skills in Japanese and English (written and spoken)
• Knowledge of Customer Service-related tools and technologies is a plus (e.g. Salesforce and NVM)
• Confident user of Microsoft Office (e.g. Outlook, Excel, Word)
• Ability to work different shifts – including weekends and public holidays
• High sensitivity & passion for luxury & fashion
• Exceptional communication and problem-solving skills
• Customer service-oriented mindset, with excellent ability to empathize and go the extra mile
業務内容
Your role will be:
• Answering customer enquiries via multiple platforms (phone, email/webform and Social Media)
• Ensuring excellent follow-up of all customer cases and successful resolution of complaints
• Leverage call enquiries for service to sale
• Acting as an ambassador of LOEWE, demonstrating excellent knowledge about the brand, its products, services, and initiatives, as well as the policies and procedures
• Building and nurturing customer base through a delivery of best-in-class customer service and clienteling
• Ensuring fulfilment of individual performance goals, including quality, sales and productivity targets
• Ensuring all technical issues and important client feedback are escalated to the relevant department
• Proposing new ways of maximising sales, and improving operations as well as CX
学歴
na
その他
na
正社員
職務明細
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
We are looking for a team of Client Service Centre Advisors responsible for delivering the best-in-class customer service, in line with the company´s objectives and Tone of Voice.
As a Client Service Centre Advisor you will be part of the Client & Omnichannel team, reporting to the Client Service Team Leader and will work closely with a range of departments, including e-commerce, retail, training, quality and merchandising.
スキル・資格
What is important for the role (requirements):
• 2 years of previous experience in a similar or customer service-related role (preferably from a luxury or fashion/beauty sector)
• Excellent communication skills in Japanese and English (written and spoken)
• Knowledge of Customer Service-related tools and technologies is a plus (e.g. Salesforce and NVM)
• Confident user of Microsoft Office (e.g. Outlook, Excel, Word)
• Ability to work different shifts – including weekends and public holidays
• High sensitivity & passion for luxury & fashion
• Exceptional communication and problem-solving skills
• Customer service-oriented mindset, with excellent ability to empathize and go the extra mile
業務内容
Your role will be:
• Answering customer enquiries via multiple platforms (phone, email/webform and Social Media)
• Ensuring excellent follow-up of all customer cases and successful resolution of complaints
• Leverage call enquiries for service to sale
• Acting as an ambassador of LOEWE, demonstrating excellent knowledge about the brand, its products, services, and initiatives, as well as the policies and procedures
• Building and nurturing customer base through a delivery of best-in-class customer service and clienteling
• Ensuring fulfilment of individual performance goals, including quality, sales and productivity targets
• Ensuring all technical issues and important client feedback are escalated to the relevant department
• Proposing new ways of maximising sales, and improving operations as well as CX
学歴
na
その他
na
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