Aftersales Area Manager

職種
正社員
職務明細
Job Scope
- Consultant for improving dealer service business & process, service structure & service profit based on Stellantis Japan (SJ) service strategy
- Enhancement of AM’s activities. (Strategy, Target setting, Progress, Result, and countermeasure)
- New parts distributors and wholesaler business operations
スキル・資格
Required Qualifications
(1) Skills & experience:
- Result-oriented and self-started with excellent communication skills
- Strong negotiation and listening skills
- More than 5-year sales /consultation work experience
- Possess know-how to promote sales & to improve aftersales customer retention
- Intermediate level of computer proficiency (Word, Excel, PowerPoint)
- English proficiency (TOEIC 500+)
- Driver’s license
(2) Competencies:
- Eager to achieve the target & willing to lead changes with patience for difficult tasks
- Team Player
(3) Preferable:
- Experience in automotive importer aftersales business more than 5 years
- Knowledge of e-commerce /online business of Aftersales products & services a great plus
- Knowledge of service workshop / spare parts operation in automotive industry
- Knowledge of aftersales KPI, preferably of automotive industry
- Knowledge of Core-process of service operation at the dealer
業務内容
Detailed Description
(1) P&A, Service programs sales & promotion activities (40%)
- Sales improvement and profit recover in charge of dealer at service department
- Plan and enhance Parts and Accessory sales to achieve the target
- Promote genuine parts & accessories
- Support for after sales marketing activities
(2) Customer satisfaction and service retention improvement activities (10%)
- Improve customer satisfaction
- Make a concrete CS improvement plan dealer by dealer and follow up (PDCA Management)
- Coordinate for customers complain between SJ and dealers
(3) Consultation activities related to aftersales /service business and process of dealership (10%)
- Propose for calculation and improvement of various service reports (CS, Dealer, Parts, Warranty, Standard etc.)
- Consult for improvement of service and process
- Implement Aftersales Business Strategy Concept
- Collect / Analyze Aftersales KPI and advise service managers to improve their businesses (KPI: Workshop efficiency, productivity, utilization, labor sales, service retention, accessory sales/new car registration, repair parts sales/throughput, availability)
- Implement / evaluate dealer standards (facility, equipment, organization, and process)
- Consult new workshop layout and support for newly open dealers
- Analyze service capacity planning of each dealer
(4) Wholesaler/ Distributor business launch – new expansion areas (10%)
- Monitor progress of existing parts distributors and propose sales expansion methods
- Propose new incentive schemes and pricing for conquest sales
- New distributors setup support along with Network Development and ICT teams
- Research and investigate potential partners for proactive new business development
学歴
Education: Bachelor’s Degree or equivalent