Assistant People and Culture Manager

Four Seasons Hotels and Resorts (Tokyo, Japan) Follow 1 hour ago

Full-time Organizational Effectiveness Speakeasy Team Leadership Drive Results Succession Planning

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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

Assistant People and Culture Managerとして、People and Culture Managerをサポートしながら、人材採用、人材育成、従業員エンゲージメント、労務管理、組織開発などPeople and Culture業務全般を担当いただきます。

ホテル全体の組織力向上と従業員体験の向上を推進し、フォーシーズンズのカルチャーとサービス基準を支える重要なポジションです。

将来的にはPeople and Culture部門の中核人材として活躍いただくことを期待しています。

Reporting to the People & Culture Manager, the Assistant Manager supports all aspects of the People & Culture function including recruitment, employee relations, talent development, engagement, and HR operations.

This role plays a critical part in strengthening organizational effectiveness and enhancing the employee experience while supporting the culture and service standards of Four Seasons.

Key Responsibilities / 主な職務内容

Talent Acquisition & Development / 採用・人材開発

採用活動の企画・運営
Plan and coordinate recruitment activities.
採用チャネルの開拓および候補者との関係構築
Develop recruitment channels and build strong relationships with potential candidates.
人材育成プログラムの企画・推進
Design and facilitate learning and development programs.
サクセッションプランニングの支援
Support succession planning initiatives across the hotel.
将来のリーダー候補育成
Identify and develop future leaders within the organization.

Employee Relations / 従業員対応・労務

従業員相談対応
Provide support and guidance to employees on workplace-related matters.
労務関連課題への対応
Assist in addressing employee relations and labor-related issues.
問題解決および関係部門との調整
Facilitate problem resolution and collaborate with various departments.
働きやすい職場環境の構築
Promote and maintain a positive and inclusive work environment.

Team Leadership / チームリーダーシップ

People & Cultureチームの業務支援
Support the daily operations of the People & Culture team.
チームメンバーのコーチングと育成
Coach, mentor, and develop team members.
チームミーティングの運営
Coordinate and facilitate team meetings.
業務改善および効率化の推進
Drive continuous improvement and operational efficiency initiatives.

Employee Engagement / 従業員エンゲージメント

社内イベントの企画・運営
Plan and coordinate employee engagement events and activities.
福利厚生プログラムの管理
Support and administer employee welfare and wellness programs.
従業員満足度向上施策の企画実施
Develop and implement initiatives to enhance employee satisfaction and engagement.
ホテルカルチャーの醸成
Promote and strengthen the Four Seasons culture throughout the hotel.

Qualifications / 応募資格

Required Qualifications / 必須条件

大学卒業または同等の資格
Bachelor's degree or equivalent qualification.
人事関連業務経験
Experience in a Human Resources-related role.
日本語・英語による高いコミュニケーション能力
Excellent verbal and written communication skills in both Japanese and English.
高い責任感と主体性
Strong sense of ownership, accountability, and initiative.
チームワークを重視できる方
Ability to work collaboratively and effectively within a team environment.

Preferred Qualifications / 歓迎条件

ホテル業界経験
Experience in the hotel industry.
ホスピタリティ業界経験
Experience in the hospitality industry.
マネジメントまたはリーダー経験
Previous leadership or management experience.
人材開発業務経験
Experience in learning and development or talent management.

Desired Competencies / 求める人物像

Four Seasonsの価値観に共感できる方
Demonstrates a strong alignment with the values and culture of Four Seasons.
高い誠実性と倫理観を持つ方
Acts with integrity, professionalism, and strong ethical standards.
オーナーシップを持って行動できる方
Takes ownership of responsibilities and drives results proactively.
周囲を巻き込みながら成果を出せる方
Builds strong relationships and effectively influences others to achieve shared goals.
人材育成に情熱を持つ方
Passionate about developing and supporting the growth of others.
継続的な改善を推進できる方
Embraces continuous improvement and seeks opportunities to enhance processes and outcomes.