Exceptional Hospitality Starts with You
ホテル内のバーおよびレストランにて、カクテルや各種ドリンクの作成・提供を中心に、ゲストへ上質な飲食サービスを提供するポジションです。接客、在庫管理、POS操作、売上向上のためのアップセルを行いながら、ブランド基準に沿ったおもてなしを通じて快適な滞在体験を創出します。また、衛生・安全管理やチームとの連携を通じて、円滑な店舗運営に貢献していただきます。
This position is responsible for delivering exceptional food and beverage service to guests through the preparation and serving of cocktails and a variety of beverages in the hotel’s bars and restaurants.
While providing warm hospitality in line with brand standards, you will create memorable and enjoyable guest experiences through personalized service, inventory management, POS operations, and upselling initiatives.
You will also contribute to the smooth operation of the outlet by maintaining high standards of hygiene and safety and working closely with fellow team members.
主な業務内容
- ドリンクの作成・提供（カクテル、コーヒー、各種飲料）
- ゲストサービスおよび接客対応
- オーダーテイク・会計業務（POS操作）
- 在庫管理および衛生管理
- アップセルによる売上向上
- ホテル施設やメニューのご案内
- チームと連携したレストラン・バー運営 など
- Prepare and serve cocktails, coffee, and a variety of alcoholic and non-alcoholic beverages
- Deliver exceptional guest service and create memorable guest experiences
- Take guest orders and process payments using the POS system
- Manage beverage inventory and maintain hygiene and sanitation standards
- Drive revenue growth through effective upselling and product recommendations
- Provide information and recommendations on hotel facilities, services, and menu offerings
- Collaborate with team members to ensure the smooth operation of restaurant and bar outlets
- Maintain high standards of hospitality in accordance with Hilton brand standards
- Address guest inquiries and requests promptly and professionally
- Contribute to a safe, clean, and welcoming environment for both guests and team members
求める人物像
- ヒルトンのホスピタリティマインドに共感し、ゲスト満足の向上に情熱を持てる方
- 変化に柔軟に対応し、チームと協力して業務を遂行できる方
- 常に前向きな姿勢で学び続ける意欲のある方
必須要件
- 日本語および英語でのコミュニケーション能力
- ホテル、レストラン、バーなど料飲サービス業界での実務経験
- 基本的な飲料およびアルコールに関する知識
- チームワークを重視し、ホスピタリティ精神を持って業務に取り組める方
- 柔軟性があり、変化する業務環境に前向きに対応できる方
Ideal Candidate Profile
- Passionate about hospitality and committed to delivering exceptional guest experiences in line with Hilton's service culture
- Able to adapt to changing situations and work effectively as part of a team
- Positive, proactive, and eager to continuously learn and develop new skills
Required Qualifications
- Strong communication skills in
both Japanese and English - Previous experience in the hospitality, restaurant, bar, or food and beverage industry
- Basic knowledge of beverages, including alcoholic drinks
- Strong teamwork skills and a genuine passion for hospitality
- Flexible and able to adapt positively to a dynamic work environment
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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