Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Bell Attendant to achieve the company’s objectives and create a memorable guest experience.
- Work for a highly prestigious hotel in Guest Service team.
- Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.
Key Accountabilities
- Welcome guests at Bell Desk.
- Escort guests to Front Desk for check in/out.
- Luggage management.
Example of Shift
A 7:00-16:00 / B 10:00-19:00 / C 11:00-20:00 / D 13:30-22:30 / E 20:00-5:00 / F 22:15-7:15
It is an important role in contacting with guests in all situations. It leads to many rewarding experience. If it fits in your areas of expertise and you would like to further develop the following skills, we welcome your application.
Teamwork
- Communicating with other team members for transportation and parking arrangements.
- Working with the Door team to park and dispatch guests' cars.
Multi-tasking Skills
- Apart from baggage management, you also need to be flexible to handle different situations, such as providing check-in/out information and traffic information upon guests' enquiries.
Information Management Skills
- Check the shared items on the web proactively at the beginning of the shift, and communicate verbally with supervisor for special reminders.
- Handle guests' baggage and maintain effective communication with the team about the estimated pick-up time.
English Proficiency
- You might receive a lot of enquiries about directions. Since most of the guests are from overseas, you will have many opportunities to communicate in English.
Physical Strength
- Require physical strength as the role requires carrying and delivering luggage and etc.
General Requirements
- English speaking skill in business situations is preferred.
- Work experience as Bell Staff in 5-star hotels or equivalent establishments is preferred.
We are delighted to receive your resume for further consideration.
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