Bilingual Technical Support

Appealing Points:

• Support enterprise business applications including Microsoft Dynamics 365 and retail systems in a mission-critical environment.
• Collaborate with global teams while working closely with business users, vendors, and stakeholders across Japan.
• Enhance your technical expertise through incident management, service improvements, and end-user support in a dynamic environment.

Annual Salary : 4 Million Yen and above

Job Responsibilities:

• Provide first-level technical support for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing systems, and related applications.
• Manage service requests and incident tickets from creation through resolution.
• Coordinate and collaborate with internal teams, vendors, and external partners.
• Respond quickly to system issues and recommend improvements to minimize downtime.
• Conduct regular service review meetings with business users.
• Continuously improve service quality and system performance.
• Collaborate with teams in Japan and the client's global organization.
• Respond to incidents outside normal business hours (early mornings, evenings, or nights) when required.

Job Qualification:

• Minimum 5 years of experience in IT support or application support (equivalent experience will also be considered).
• Experience supporting business applications or end-user systems.
• Experience handling incidents and service requests using ticket management tools.
• Strong communication and stakeholder coordination skills.

Preferred Qualifications:

• Experience supporting Japanese retail systems or admission/ticketing solutions.
• Experience working in the retail or entertainment industry.
• Knowledge of POS systems and related hardware support.
• Experience working in a global environment across multiple time zones.
• Able to perform well under pressure.
• Flexible and adaptable to changing priorities.
• Proactive with a strong sense of ownership.
• Team player who collaborates effectively with others.
• Passionate about delivering high-quality technical support and improving the end-user experience.

Language Proficiency: Business level Japanese (N2) and Conversational level English

About Company:

This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.

As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.

. Skillset Required: Microsoft Dynamics 365, Ticketing Systems, Incident Management, Service Request Management, Ticket Management Tools, Communication, Stakeholder Coordination, Japanese Retail Systems, Admission/Ticketing Solutions, POS Systems, Hardware Support, Pressure Management, Flexibility, Adaptability, Ownership, Teamwork, Technical Support, End-User Support, Application Support, IT Support, System Performance Improvement, Service Review, Global Collaboration