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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
You will be part of a growing team providing Food & Beverage Services and Facility Management. You will have the opportunity to support Food & Beverage operations and related projects for prestigious clients while developing your skills within JLL’s career framework. In this role, you will demonstrate a high level of attention to detail, be self-motivated, and work independently when required, while showing initiative and inspiring confidence in your interactions with internal and external clients, stakeholders, and partners.
Role & Responsibilities
Working closely with the Client and Food & Beverage vendors, the role involves:
- Establish and foster strong relationships with key stakeholders in the area.
- Act as the Client’s single point of contact in the region for Food & Beverage Services, implementation, and escalation matters, aligning Client requirements with business needs.
- Coordinate the Client’s business approval process in the region, reviewing submissions before formal entry into Client systems.
- Where JLL is the site manager, identify, develop, and coordinate key resources to support Food & Beverage Services operations.
- Communicate and drive compliance in the capture of data necessary to support JLL and/or Client reporting and business intelligence systems.
- Ensure that changes to scope or budget are reported and managed in compliance with Client procedures.
- Manage the site budget, spending, and variance. Work closely with the Finance Manager to maintain accuracy of financial data.
- Guide the IFM team to deliver Food & Beverage Services on time, within budget, and in compliance with operational and data quality standards, while ensuring accurate operational reporting.
- Act as a point of escalation, liaising with the F&B Manager and JLL Country Lead to resolve operational and project-related matters.
- Promote continuous quality monitoring and drive improvements in operations and documentation. Ensure best practices are followed and work with vendor site manager to drive quality control throughout operations.
- Advocate for and ensure compliance with Health and Safety best practices in accordance with JLL and Client policies.
- Optimize tasks within scope to improve individual and team efficiency and identify process improvement opportunities.
- Establish strong relationships with key business stakeholders at site and understand their expectations for Food & Beverage services.
- Work closely with the Regional Team to support global and regional projects or programs related to Food & Beverage services. Understand project status, details, and schedules, monitor progress on critical path items, and lead on-site meetings as required.
- Proactively identify and resolve deficiencies in service delivery and escalate issues to the F&B Manager as appropriate.
- Collaborate with F&B vendors to manage menus, events, promotions, and communications in a timely manner. Lead cafeteria-related events in coordination with vendors.
- Lead periodic meetings with vendors to ensure services meet Client and end-user expectations in Food & Beverage areas.
- Monitor vendor performance and support continuous improvement initiatives to enhance Food & Beverage services operations and user experience.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Experience
- Experience in Services, Facilities Management, or Hospitality Services
- Strong IT skills
- Proficient in Microsoft Office applications, including Excel, Word and PowerPoint
- Native or Fluent Japanese language skills
- Fluent or business-level of English communication skills
Core Competencies
- Ability to work effectively with key stakeholders and cross-functional teams
- Possess strong technical and operational skills relevant to the role
- Ability to establish and maintain positive working relationships with colleagues
- Strong verbal and written communication skills
- Ability to positively influence others
- Active listening skills
- Team player with the ability to motivate and engage colleagues
Location:
On-site –Tokyo, JapanIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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