Client Services Manager

About the Opportunity

Job Type: Permanent
Application Deadline: 31 August 2026

Job Description

Title Client Services Manager

Department Wholesale Client Services / Client Support

Location Tokyo Office

Reports To Head of Wholesale Client Services, Japan

Level Level 5

We have been helping our clients build better financial futures for over 50 years. We achieve this by working collaboratively and supporting one another across our global organization. Join our Client Services team and be part of a team supporting a critical business function.

About your team

Wholesale Client Services team primarily supports the retail channel. We manage the distribution and logistics of prospectuses and other materials, and respond to a wide range of inquiries from clients, including mutual fund distributors. Building strong, trust-based relationships with our distribution partners is key to driving business success.

About your role

KEY RESPONSIBILITIES
1. Client Services day to day operations

• Establish and maintain high-quality relationships with clients
• Leverage internal and external systems to ensure the accurate and timely distribution of prospectuses, marketing materials, annual/semi-annual reports, and monthly reports to a wide range of distributors
• Act as the primary point of contact for all client queries received through various channels (emails, calls, and notifications from Relationship Managers), take ownership, and ensure responses are provided within agreed timeframes
• Conduct final review of materials for end investors
• Collaborate with the Dalian support team and relevant internal departments to ensure smooth execution of processes

2. Client Services Related Projects

• Participate in and contribute to global and local client service-related projects
• Actively identifies opportunities to improve and streamline operational processes, including system development and optimization initiatives, while contributing to enhanced process visibility and continuous improvement

About you

ESSENTIAL QUALIFICATIONS & EXPERIENCE

• Strong knowledge of financial markets and the asset management industry with a minimum of 8+ years’ experience in the industry
• Native-level Japanese language skills, including strong business writing capabilities
• English communication skills (written and spoken), with the ability to work effectively with global teams, is considered as an advantage
• Collaborative team player with the ability to support colleagues as needed
• Demonstrates a positive and proactive approach to problem-solving
• Strong analytical and logical thinking, with excellent time management skills and attention to detail
• Client service experience covering Wholesale channel is an advantage
• Holding the Internal Control Manager qualification from JSDA is considered an advantage

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.