Sr. Cloud Service Manager

Hiring Manager: Tomonari Hayami

Talent Acquisition Advisor: Tomo Yamane

Job Code Level: CVP3

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Position Summary:

The Manager will be responsible for leading the EDI (Electronic Data Interchage) solution implementation post go-live in Japan Professional Services. This includes working closely with Sales to manage new customer implementations.

Job responsibilities:

• Solutions Management: Customer engagements/service delivery management for all attional EDI-related implementation post go-live.
• Technical Management: technical implementations and program management of trading partners/van migrations to EDI services.
• Resource Management: Resource management of solution implementation team.

• Drive successful delivery by ensuring that:
  • Each contract signed meets or exceeds revenue, profitability and client satisfaction expectations;
  • Each delivery team has the right mix of resources, expertise and competencies; and
  • Implementation is rigorously measured and of the highest quality and delivering customer value and satisfaction.

Desired Skills:

Experience/Technical Skills

• Leadership/managerial experience in professional services/consulting/technical account manager (at least 3 years)
• Experience implementing solutions B2B ERP for customers
• Remote management, multi-cultural skills – able to manage remote resources and to work well with people and management across the world (USA, Europe and other countries in Asia Pacific )
• Strong team player; ability to partner with sales and other cross-functional organizations
• off-shoring experience and Managed Services/On-Demand/Saas are strong plus

Managerial/Leadership Skills

• Current experience managing a team, enabling effective strategies that attract, mentor, train and retain staff.
• Pro-actively trouble-shooting issues and managing customer expectations.
• A pro-active, change-agent reputation.

Education:

• A Bachelor’s Degree.
• A graduate degree is preferred.

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