CRM Manager

A pivotal position designed to bridge the gap between our sales, marketing, and digital commerce functions. This position is all about leveraging insights, fostering cross-functional teamwork, and leading a dedicated CRM team to ensure effective customer engagement, relationships and business growth.
[THE CLIENT]
Client company is a global company from the US, with huge popularity and market share in the global FMCG market.
[MAIN RESPONSIBILITIES]
* Comprehensive development and implementation of CRM strategies to improve customer engagement, retention and loyalty across different customer segments and sectors.
* Analyzing customer data to identify trends, preferences and behaviors from which communications strategies and interactions can be optimized for maximum impact.
* High-level collaborations with vraious internal teams and stakeholders, such as sales, marketing and digital commerce to align CRM strategies with business goals.
* Managing CRM campaigns from creation to execution and post-campaign analysis.
* Optimizing customer journey to identify and enhance important touchpoints.
[QUALIFICATIONS]
* Bachelor's degree or equivalent
* 5+ years of CRM and digital marketing experience
* Native Japanese with proficiency in English.
* Track records in developing and implementing successful CRM strategies; managing and using CRM systems to improve customer engagement and business results.
Computer Futures is part of the larger SThree group, the global STEM-specialist talent partner.
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.