Marketing & Customer Service Assistant

INS Global (Tokyo, 日本) フォロー 2日前

Remote Friendly Customer Support Asia Contract Subscription International Organizations Translation Customer Relationship Management Emerging Technologies

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ABOUT THE COMPANY

Our client is a leading provider of technology scouting, market research, and business intelligence services on emerging technologies with a global presence spanning over 80 countries. Our client assists international organizations in making strategic business decisions to foster growth and innovation.

Headquartered in Cambridge, UK, with subsidiaries in Japan, Germany, and the USA, our client is at the forefront of delivering valuable insights to their diverse clientele. They employ a team of highly skilled technology analysts, many of whom hold Masters or PhD degrees, and are experts in their respective fields. These analysts conduct primary research through various channels such as interviews, site visits, and industry events worldwide, ensuring that they stay ahead of the curve in understanding emerging technologies.

Our client's analysts are dedicated to assessing the needs of end users and identifying areas where new technologies can provide significant value. Through their meticulous research efforts, they offer a comprehensive understanding of complex subject matters, debunking misconceptions and providing clients with actionable insights.

If you are passionate about technology and possess strong analytical skills, consider joining our client's dynamic team and contributing to shaping the future of emerging technologies.

ABOUT THE JOB

The Marketing & Customer Service Assistant will be responsible for assisting customer enquiries, order processing, marketing activities and providing support to all aspects of the business around Japan and the Asia Pacific region.

Responsibilities:

Coordinate and create press releases.
Update and maintain the company's Japanese website, including checking the translation.
Translation of articles for distribution (English → Japanese).
Assist marketing regionally and internationally, as needed.
Backup support for Customer Service Relationship (CSR) activities, including Sales/order processing; Processing sales contracts/customer registration; Liaising with customers and sales teams; Ensuring all customer and sales team queries are dealt with on time.
Support ad hoc projects undertaken by the team and wider business.
Book travel and meeting rooms/venues.
Support the company at exhibitions, marketing activities and seminars.
Support answering the main company telephone lines.
Assistance with company administration.
Accurately update the company’s Customer Relationship Management (CRM) database and other software packages.
Send monthly information to our subscription service users.

Requirements

Fluent in English and Japanese.
A high level of literacy, accuracy (including numerical accuracy) and attention to detail is essential.
Work well under pressure with the ability to use your judgment and take the initiative.
Solid understanding of working within corporate guidelines.
Able to manage discretely and suitably and handle confidential and sensitive data.
Ability to grasp new software quickly and processes.

Benefits

Work schedule:
Monday to Friday, 9am to 5.30pm
Number of worked hours/week:
37.5 hours per week
Work Location and Conditions:
Tokyo, 100% Home-based with some travel for meetings and events as needed
Gross Salary Range:*
4.9-5.9 million Yen per year
Variable Income & Benefits:
N/A
Preferred Starting Date:
ASAP
Contract Type:
fixed term contract [renewable]
Contract Duration:
12 months
Probation Period:
6 months
Training:
Detailed training provided on the job.
Reporting to:
President and Head of Sales (APAC)