TokyoTech Co., Ltd. is hiring a Customer Service Representative to assist customers with inquiries and provide exceptional service.
Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat. Provide information about products/services and resolve customer issues. Escalate complex cases to appropriate departments. Maintain accurate records of customer interactions.

Requirements

Qualifications: Fluency in Japanese and English (spoken and written). Excellent communication and interpersonal skills. Previous experience in customer service preferred.
Skills: Problem-solving, patience, empathy, multitasking, conflict resolution.

Benefits

Full-time position, typically 40 hours per week, including some evenings and weekends for customer support.