Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Customer Service Specialist Japan
Join CMA CGM JAPAN K.K., a leader in global shipping and logistics, as a Customer Service Specialist within our dedicated Customer Service Division. This is a key customer-facing role responsible for delivering excellent service to our valued customers.
As a Customer Service Specialist, you will be the primary point of contact for customer care, handling inquiries, resolving issues, and ensuring a seamless customer experience. Your expertise and commitment will directly contribute to maintaining CMA CGM's reputation for excellence and building long-term relationships with our customers.
Key Responsibilities:
- Manage inbound and outbound communications with customers, providing timely and accurate information regarding shipping schedules, documentation, and operational processes.
- Coordinate closely with internal teams including operations, sales, and logistics to resolve customer requests and concerns efficiently.
- Process customer orders, amendments, and claims with attention to detail and responsiveness.
- Maintain up-to-date knowledge of shipping regulations, CMA CGM services, and market conditions relevant to Japan.
- Proactively identify opportunities to improve customer satisfaction and contribute ideas to enhance service delivery.
- Document and track customer interactions in the company’s customer relationship management (CRM) system to ensure transparency and continuity.
Qualifications and Skills:
- Experience in customer service, preferably within shipping, logistics, or freight forwarding sectors.
- Fluency in Japanese and English, both written and spoken, to effectively communicate with local and international stakeholders.
- Strong problem-solving skills with the ability to handle complex requests patiently and professionally.
- Excellent organisational abilities and attention to detail, with capability to manage multiple tasks simultaneously.
- Proficiency in using IT tools and CRM platforms for managing customer interactions and documentation.
- Positive attitude, team-oriented mindset, and commitment to upholding CMA CGM’s values and service standards.
About CMA CGM JAPAN K.K.:
CMA CGM JAPAN K.K. is part of the CMA CGM Group, a world-leading shipping and logistics group known for innovation, sustainability, and customer-centric solutions. Joining our team means becoming part of a dynamic organisation that values diversity, collaboration, and professional growth. We are dedicated to fostering an inclusive environment where all employees can thrive and contribute to meaningful global trade facilitation.
Why Join Us?
- Be part of a global leader with a strong presence in Japan’s shipping and logistics sector.
- Work at the heart of customer care, engaging with a variety of stakeholders and international trade specialists.
- Opportunities for continuous learning, career advancement, and participation in industry-leading projects.
- Collaborate within supportive teams that champion innovation and excellence.
This role represents a unique opportunity to enhance your career in customer service within the shipping industry, delivering outstanding service to premium clients and contributing to our company's continued success in Japan.
*When applying for this position, please submit your Japanese resume along with both Japanese and English CVs detailing your work history. *
Come along on CMA CGM’s adventure !
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