At Cybereason, our Customer Success Managers serve as trusted advisors to our clients, ensuring they maximize the value derived from our industry-leading solutions. We seek mature, empathetic, and tech-savvy communicators who recognize the critical role Cybereason plays in safeguarding our clients' enterprises.
Our Customer Success Managers will also engage with Managed Security Service Partners to equip them for success with Cybereason through proactive and strategic interactions. A successful Customer Success Manager must effectively drive adoption and align both internal and external resources to guarantee value realization. You will utilize your extensive expertise in customer success, project management, and communication to manage expectations, establish robust feedback loops, and facilitate the ongoing enhancement of our internal processes and feedback mechanisms.
As a Customer Success Manager, you will be responsible for our Enterprise and SME customers as well as select Partners.
Skills & Qualifications Required:
- 2-4+ years of experience in customer success, technical account management, sales development, project management, or a related customer-facing role.
- Experience in the cybersecurity domain is highly desirable; candidates with backgrounds in technology, particularly SaaS and enterprise technology, may also be considered if exceptionally qualified.
- Project management experience covering all aspects of the post-sales experience, from small to enterprise-sized customers, including onboarding, product upgrade planning, and feature training.
- Act as the voice of the customer internally; engage the right stakeholders to deliver exceptional service.
- A sense of humor, curiosity, and a positive, can-do attitude are essential to drive solutions effectively.
- Strong internal and external communication skills; ability to communicate effectively and assertively.
- Own the customer health score and renewal risk for your accounts.
- Ability to prioritize, multitask, and perform effectively under pressure.
- Comfortable pioneering new processes.
- Thrive in a fast-paced environment and maintain composure even when the path forward is unclear.
- A background in Partner business is an advantage.
- Familiarity with Salesforce is beneficial, as well as knowledge of Microsoft 365 and Google Workspace.
More About Cybereason:
Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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