Customer Success Specialist | Supporting Global SaaS Product Implementations
Position Overview
This is an English-speaking Customer Success position that supports the growth of global SaaS companies.
Through implementation support for international payment SaaS products, you will play a key role in helping clients maximize the value of their solutions and achieve business growth. This position offers an excellent opportunity to leverage your sales or client-facing experience while building a career in the rapidly evolving IT and AI industries.
Even if you are new to Customer Success, comprehensive training and on-the-job support (OJT) are provided, making it an ideal environment to develop your expertise and grow professionally.
Responsibilities
Provide implementation consulting and onboarding support for global payment SaaS solutions
Support new users during the onboarding process
Assist clients with product adoption and operational setup during the initial implementation phase
Identify customer challenges and propose effective solutions
Support the design and improvement of operational workflows and business processes
Plan and execute initiatives to improve customer satisfaction and engagement
Participate in client meetings and business discussions in English
Collaborate and communicate with internal and external stakeholders
About the Company
Our mission is to "Create Joy Through Connection."
We are a fast-growing company that provides customer success services, startup support, and social media management solutions. We specialize in helping SaaS companies and AI startups accelerate their growth and success.
By working with clients across a variety of industries, employees gain exposure to cutting-edge technologies while developing valuable IT knowledge and business skills.
Why Join This Position?
Gain hands-on experience supporting the implementation of international SaaS products
Work in a global environment where you can fully utilize your English skills
Build Customer Success experience across a wide range of industries
Develop knowledge of emerging technologies, including AI and SaaS solutions
Transition from a sales background into a Customer Success career
Make a direct impact on clients' business growth and success
Benefit from comprehensive training and OJT programs, making it accessible even for those new to Customer Success
Requirements
Required Qualifications
Business-level English proficiency (equivalent to TOEIC 800+)
Experience conducting meetings and managing client communications in English, or the ability to do so confidently with native English-speaking clients
Basic PC skills and strong IT literacy
Experience communicating with corporate clients
In addition, candidates must have at least one of the following:
B2B sales experience
Solution-based or consultative sales experience
Practical experience in web marketing
Account management or account direction experience in the advertising industry
Customer Success experience with SaaS products or IT solutions
Experience selling intangible products or services
Experience supporting clients through subscription-based or ongoing service models
Customer support experience
Preferred Qualifications
Experience using Salesforce, Zendesk, ServiceNow, or similar platforms
Native-level English proficiency
Experience in the SaaS industry
International experience, including studying or graduating from an overseas university
Strong interest in AI, technology, and the IT industry
Ideal Candidate Profile
Passionate about helping customers achieve success
Interested in supporting high-growth companies and startups
Proactive and able to collaborate effectively with cross-functional teams
Eager to continuously learn and acquire new knowledge
Finds genuine satisfaction in contributing to customers' growth and achievements
Benefits
Compensation
Annual Salary: Up to JPY 5.04 million (depending on experience and qualifications)
Location
Nishigotanda, Shinagawa-ku, Tokyo
Based at the Gotanda Head Office
Working Hours
9:00 AM – 6:00 PM
Holidays & Leave
Shift-based work schedule (primarily weekends off)
Occasional work on public holidays may be required
Paid annual leave
Hourly paid leave system
Maternity leave
Childcare leave
Family care leave
Benefits
Comprehensive social insurance coverage
Annual health checkups
Influenza vaccination subsidy
Transportation allowance (up to JPY 30,000 per month)
Language learning support program
Professional certification support program
Employee stock ownership plan (ESOP)
Employee referral program
Partnership recognition program
Employee recognition and awards program
New hire onboarding program
Various employee engagement and internal communication initiatives
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