Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 300 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As our Customer Support Officer, you'll play a vital role in helping FxPro clients in the Japanese market. You'll be there to provide all-around support, answer questions, and resolve issues.
We're looking for someone willing to work within Japan time zone hours (from 10-12 am to 7-9 pm GMT+9) on weekdays.
Location: Remote
How to apply?
Please upload your CV in English along with an Introduction Letter in Japanese (no more than one page) where you introduce yourself and your experience. We're looking forward to receiving your applications!
Responsibilities
- Respond to customer inquiries regarding products, services, and technical support: Handle incoming customer calls, emails, and chat messages in a timely and professional manner.
- Troubleshoot and resolve issues: Identify and diagnose customer problems or concerns, and provide appropriate solutions or escalate to the relevant team member for further assistance.
- Provide product information and assistance: Educate customers on the features, benefits, and usage of our products or services.
- Collaborate with cross-functional teams: Liaise with other departments, such as Client Accounting, Technical Support, and Back Office, to address customer needs and resolve complex issues.
- Continuously improve customer support processes: Identify areas for improvement in customer support workflows, documentation, or training materials. Share feedback and suggestions with the team to enhance the overall customer support experience
- Perform Back Office: Able to follow internal onboarding (KYC) procedures
Requirements
- Relevant working experience is essential
- At least 1 year of experience in a similar role
- Knowledge of trading platforms (MT4, MT5, or cTrader) will be considered an advantage
- Excellent command of the English language (oral and written)
- Native Japanese language proficiency
- Ability to work within Japan time zone hours (from 10-12 am to 7-9 pm GMT+9) on weekdays
- Ability to work during Japanese public holidays
Our benefits
- Competitive compensation package
- Flexibility of remote work
- All the equipment you need
- 21 days off and 10 sick leaves annually
- 50% discount on language courses with a tutor
- Seasoned senior-level team with ample opportunities for professional growth in an international setting
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