About the role
At Adobe, we’re changing the world through digital experiences. Within Education, our mission is to empower institutions, educators, and students to develop, communicate, and learn more effectively using Adobe technologies.
The Solutions Consultant, Education plays a meaningful role across the entire sales lifecycle. They support pre-sales discovery and develop solutions, then assist with the transition into Customer Success. Their work helps bring value and close large opportunities.
This is a highly customer‑facing, hands‑on role suited for an individual who is curious, proactive, and driven to move the work forward. You will work closely with Sales, Customer Success, Marketing, and Product teams to support higher education customers globally.
Travel is required to visit customer sites.
What you’ll do
- Support the full sales cycle, partnering with Account Executives through solution positioning, demonstrations, and deal closure.
- Act as a trusted advisor to higher education institutions, helping them reimagine creative, teaching, learning, and document workflows using Adobe solutions.
- Deliver compelling, hands‑on demonstrations of Adobe Creative Cloud and Document Cloud, tailored to academic, IT, and executive decision makers.
- Provide sales teams with technical pre-sales assistance and direction on business and technical requirements.
- Collaborate cross‑functionally with Sales, Customer Success, Marketing, and Product partners to ensure continuity from pre‑sales through post‑sales adoption.
- Translate customer needs into scalable solution architectures and recommended workflows across creative and document use cases.
- Participate in customer workshops, executive briefings, roadshows, Adobe events and industry conferences to drive thought leadership in higher education.
- Travel is required to visit customer sites.
What You Need To Succeed
- Deep understanding of Adobe Creative Cloud and Adobe Document Cloud, including creative, productivity, and document‑centric workflows.
- Experience in Generative AI and AI-powered workflows, demonstrated through one or both of the following areas: timely engineering and Generative AI or automated document and research workflows.
- Proven experience in a Solutions Consulting, Technical Pre‑Sales, Sales Engineering, or Consulting role.
- Demonstrated ability to support cross-functional collaborators across Sales and Customer Success in a highly matrixed environment.
- Strong customer‑facing skills with the ability to communicate confidently with academic leaders, IT leaders, and high-level decision makers.
- High levels of initiative and ownership: someone who is genuinely motivated to roll up their sleeves and help get the work done
- Native-level Japanese proficiency and business-level English skills, with the ability to understand English presentations and internal materials and create documentation in Japanese.
Skills we’d like to see
- Familiarity with higher education pedagogy, and institutional challenges.
What success looks like
- You enable education customers to clearly understand the value of Adobe Creative Cloud and Document Cloud across teaching, learning, and institutional productivity.
- You help Sales close meaningful, value‑based deals while setting Customer Success up for strong post‑sale adoption.
- You are seen internally as a collaborative, reliable partner who brings energy, curiosity, and momentum to complex initiatives.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
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