Engineer I, Field Service

Job Description

Job Title: Field Service Engineer

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Based in GyeongGi-Do

How will you Make an Impact

Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.

What will you do

• The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.
• Investigates and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options.

Responsibilities and deliverables include:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation.
• Provide input for various reports including identifying and isolating unique problems with system.
• Act as a subject expert and resource for training.

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

Education

Typically requires a university degree in engineering or equivalent combination of education and experience in electronic system problem solving

Experience

• Experience in troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Fluent in both Korean and English
• Excellent interpersonal communication skills
• Proven ability to troubleshooting complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one global team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

EEO/Reasonable Accommodation:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.