Company Description
TOMRA Recycling has pioneered the use of sensor-based technology for automating the recovery and recycling of valuable resources. The flexible sorting systems perform an extensive range of sorting tasks and can sort various types of materials and minerals with the purpose of preparation for recycling, and material upgrading.
Sensor-based sorting technology is critical to reducing the dependency on primary raw materials and mitigating the environmental impact caused by landfills and incineration. Currently TOMRA Recycling has an installed base of over 11,000 units across more than 50 markets.
TOMRA Recycling is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries.
Job Description
Position Overview:
Main tasks are:
Field service work (commissioning, operation, testing, integration, optimization, maintenance and repair) in Japan, but also tasks in other geographical regions may occur
Give support (incl. Remote support) to clients in terms of technical issues and sorter performance
Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention
Takes care of a timely reporting of activities, costs and other reporting
Training of customer maintenance and service personnel on site as well as TSS Service Engineers
Prepare and review onsite service visits and help for service sales offers
Providing on call technical phone support and field response to equipment and customer issues
Give support to Sales and Project Management
Role and Responsibilities:
Ensuring the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers
Responsible for an effective field service work in terms of costs and timing
Give trainings for field service engineers in interaction with Training Manager
Work with technical team to ensure to get sufficient documentation
Feedback to other departments (service / clients)
Give ideas about improvement possibilities (quality/efficiency/profitability)
Act positively and customer oriented
Field service work/optimization
QualificationsCandidate profile:
Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner, good in spoken and written English
Excellent technical problem-solving, troubleshooting, and follow-up skills
Ability to relate to customers, their views and issues, locally and in other countries and cultures
Motivated individual who has a passion for Engineering
Socially outgoing, ability to handle stress
Education:
University or College studies in Electrical, Mechanical or Electro-Mechanical Engineering preferred
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