Field Services Engineer

Appealing Points:

• Provide hands-on IT infrastructure support across desktops, mobile devices, networks, servers, and manufacturing environments.
• Work with diverse enterprise technologies including Windows, macOS, iOS, networking, IT assets, and data center operations.
• Build broad technical expertise by supporting manufacturing systems, troubleshooting complex issues, and collaborating with global IT teams.

Annual Salary: 6 Million Yen and above

Job Responsibilities:

• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
• Provide support for the handhelds, laptops, and scanner devices.
• Provide smart Hands and Feet support for across teams on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
• Installing and configuring hardware and software components to ensure usability by end users
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Experience in supporting overall manufacturing / lab IT systems and IT devices
• Familiarity with manufacturing, lab or distribution center IT equipment
• Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
• Advanced Microsoft skills (server support, etc.)
• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
• Strong focus on quality and attention to detail

Job Qualifications:

• Strong Analytic/Troubleshooting Skills.
• Strong Communication Skills.
• Strong understanding of MS Windows Operating Systems.
• Strong working knowledge of MS Office and basic business application.
• Strong Customer Support Skills.
• Strong Knowledge on Ticketing Tools
• Minimum 2 years desk side support services.
• Basic knowledge of networks, telecom, and compute/storage.
• Advanced knowledge of MacOS & iOS environment & administration.
• Advanced understanding of the MacOS imaging & end-point deployment process.
• Basic understanding of policy, user certificates and keychains design, management, and deployment.
• Advanced knowledge of mobile device support

Langauges Required: Business level Japanese (JLPT N2 and above) and Business level English

Company Description:

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

[Passive smoking measures]
Indoor smoking
Designated smoking area

. Skillset Required: IT Infrastructure Support, Desktop Support, Mobile Device Support, Network Support, Server Support, Manufacturing IT, Windows, macOS, iOS, Networking, IT Asset Management, Data Center Operations, Troubleshooting, Collaboration, IMAC, Break-Fix, End User Support, Handheld Support, Laptop Support, Scanner Support, Hands and Feet Support, Rack and Stack, Infrastructure Commissioning/Decommissioning, Vendor Management, Data Center Management, Server Room Management, Power Management, Network Device Shutdown, Server Shutdown, Printer Management, Vendor Coordination, Cabling, LAN, Wi-Fi, Video Conferencing, Printer, Voice, Hardware Installation, Software Installation, Configuration, IT Asset Lifecycle Management, Asset Management, Imaging, System Updates, Lab IT, Scanner, Printer, Tablet, PC, Specialized Test Equipment, Communication, Cross-team Collaboration, OEM Management, Microsoft Server Support, Clean Room Environment, Manufacturing Environment, Attention to Detail, Analytical Skills, Windows OS, MS Office, Business Applications, Customer Support, Ticketing Tools, Deskside Support, Telecom, Compute/Storage, MacOS Administration, iOS Administration, MacOS Imaging, Endpoint Deployment, Policy Management, User Certificates, Keychains, Mobile Device Support