Appealing Points:
- Provide enterprise IT support by managing Windows, macOS, Microsoft 365, Active Directory, and end-user devices in a professional corporate environment.
- Work with diverse enterprise technologies including SCCM, JAMF, Zoom/Webex Rooms, networking, and device lifecycle management.
- Deliver high-quality user support by resolving complex technical issues, supporting VIP users, and ensuring seamless IT operations across the organization.
Annual Salary: 6 Million Yen and above
Job Responsibilities:
- Coordinate with the Service Desk and other necessary entities, including third parties and client support organizations, to provide the technical support services
- Troubleshoot, diagnose, and resolve Incidents for devices and software (OS), including removing and repairing physically broken or inoperable devices
- Conduct tests of repaired device to ensure such device operates appropriately and contains the End User images
- Restore work area to pre-repair condition upon completion of any End User support activity
- Configure all Applications included within the Core Image and any base Layered Applications approved by Client
- Ensure that encryption, authentication, VPN and other access management Software is configured in accordance with Client’s policies and procedures; and ensure that network connectivity settings are properly Configured.
- Implement and deploy End User device software patches in alignment with client’s corporate compliance policies
- Implement and deploy End User device hardware upgrades and software patches in alignment with client’s corporate compliance policies
- Decommission End User Equipment from the client asset systems upon the decommissioning/removal from the client environment
- Ticket Content: Make sure the ticket contains enough detail. If it is neither within scope or the ticket is not detailed enough, then you need to contact requester. Also, escalate to team leader or manager if advice is needed.
- Escorting break-fix partner/Vendor up to device location, if required
- Campus desk side support team will provide enhanced support services to authorized VIPs that include a walk-up service, where identified.
- In case of shoulder tapped tickets technicians should take approval from Cognizant and get ticket logged before attending to shoulder tapped tickets.
Job Qualifications:
- Windows 10/11: Expertise in configuring, maintaining, and troubleshooting Windows 10 and 11 operating systems across desktop and laptop environments.
- Laptop/Desktop/MacOS/mobile device Support: Comprehensive hands-on technical support for diverse user endpoints, including Windows PCs, Mac hardware, and mobile devices.
- Microsoft 365: Proficiency in managing user access, services, and applications within the Microsoft 365 cloud environment.
- Active Directory: Capability to manage directory objects, handle user authentication, and apply group policies within enterprise Active Directory environments.
- Printer & MFD Support: Skilled in setting up, maintaining, and resolving hardware or connectivity issues for printers and multifunction devices.
Preferred Skills:
- JAMF: Experience using JAMF to enroll, configure, and manage macOS and iOS devices across an enterprise ecosystem.
- SCCM/MECM: Knowledge of utilizing Microsoft Endpoint Configuration Manager for automated software deployment, patch management, and OS imaging.
- Zoom/Webex Rooms: Proficiency in configuring, maintaining, and troubleshooting integrated conference room audiovisual hardware and video conferencing platforms.
- Basic Networking: Solid understanding of foundational networking concepts, including TCP/IP, subnets, DHCP, and cabling infrastructure.
Langauges Required: Business level Japanese (JLPT N2 and above) and Business level English
Company Description:
One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.
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