Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Desk, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Handle guest check-in and check-out procedures.
- Respond to guest inquiries and requests in person, over the phone, and via email.
- Manage reservations and perform accurate data entry.
- Assign guest rooms and promote upselling opportunities to enhance the guest experience.
- Process payments, billing, and guest settlements.
- Coordinate closely with other departments, including Housekeeping and Restaurant operations.
- Deliver exceptional service in accordance with brand standards.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous hotel front office experience is preferred.
- Strong interpersonal and communication skills.
- Ability to provide guest service in both Japanese and English; additional language skills are a plus.
- Flexibility to work shifts, including overnight shifts.
- Basic computer skills.
- A genuine passion for hospitality and guest service.
- Friendly, professional, and courteous demeanor with excellent customer service skills.
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