At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
GMx Operations Support
Summary:
The GMx Operations Support role is responsible for coordinating and supporting workforce administration, talent operations, business operations, reporting, financial management, procurement activities, and operational governance activities for GMx. The role acts as a key liaison between Talent, Finance, myHR GDS, hiring managers, capability leaders, and other stakeholders to ensure operational processes are executed accurately and efficiently.
Opportunity Description:
The role provides operational support across the employee lifecycle, including hiring requisitions, employee movements, location changes, onboarding, workforce data management, reporting, financial operations, procurement support, and learning activities. The position requires close coordination with multiple stakeholders to ensure process compliance, data accuracy, timely execution of requests, and effective operational support for the GMx organization.
Your key responsibilities:
Hiring Requisition Management
- Coordinate hiring requisition requests for GMx.
- Ensure required approvals are obtained from GMx Leaders, Capability Leaders, and Talent Leaders.
- Validate that job descriptions are created and shared by the Submitter/Hiring Manager.
- Collect requisition details including:
- Service Line (GMS/Tax)
- Role Rank
- Number of Positions
- New Hire or Replacement
- Preferred Base Location
- Update requisition templates with required information.
- Coordinate with relevant stakeholders for requisition creation.
- Obtain necessary SuccessFactors approvals.
- Share SuccessFactors IDs with Submitters/Hiring Managers.
Location Change Requests
- Coordinate location transfer requests.
- Ensure approvals are obtained from Counsellors, Team Leads, Capability Leaders, and Talent Leaders.
- Coordinate with GDS Talent Consultants regarding applicable policies.
- Prepare and submit location change requests through myHR GDS.
- Track completion and communicate updates to stakeholders.
Movement Requests
- Support employee movements into GMx.
- Coordinate required approvals and documentation.
- Verify counsellor and location changes where applicable.
- Complete required transfer templates.
- Raise movement requests with myHR GDS.
- Monitor completion of movement requests and update stakeholders accordingly.
New Hire Onboarding Support
- Support onboarding activities for new hires.
- Coordinate additions to distribution lists and Viva pages.
- Support centralized onboarding activities.
- Coordinate buddy assignments and onboarding experience activities.
Work Location and Cost Center Governance
- Review weekly reports identifying discrepancies between work locations and cost center provinces.
- Compare data provided by Finance with workforce records.
- Raise change requests with myHR GDS where required.
- Coordinate resolution and closure of identified discrepancies.
- Provide updates to Finance teams.
Headcount and Tracker Management
- Maintain and update GMx headcount trackers.
- Record and track:
- New hire requisitions
- Replacement requisitions
- Employee movements
- Capability movements
- Location changes
- New joiners
- Resignations and retirements
- Rank changes
- Role title changes
- Reporting line changes
- Maintain change logs and workforce records.
Learning Activities Support
- Support mandatory training audits.
- Coordinate communications related to new training and certification launches.
- Support Learning and Development training and certification reimbursement activities.
Business Operations, Reporting and Analytics
- Support procurement operations including:
- Purchase Requisition (PR) processing
- Purchase Order (PO) activities
- RFx execution
- Coordinate with stakeholders to resolve procurement-related issues.
- Generate operational and spend reports.
- Maintain procurement and operational data.
- Support budget allocation and expense tracking activities.
- Assist with budget governance and monitoring.
- Develop reports required by leadership at team and project levels.
- Analyze expenses, budget variances, and trends.
- Support financial reporting and business performance analysis.
- Support chargeback activities across GMx.
- Perform ad hoc financial analysis as required.
Cost Center Administration
- Respond to queries related to unutilized cost centers.
- Coordinate with Finance stakeholders regarding cost center deletion or retention requests.
Reporting and Operational Support
- Prepare and maintain:
- GMx Headcount Reports
- Consolidated Open Roles Reports
- Consolidated SuccessFactors ID Reports
- Support approval documentation and collation activities.
- Reconcile headcount data to identify workforce changes.
- Support leadership visits and related logistics.
- Provide ad hoc operational support as required.
Skills and attributes for success:
- Strong coordination and stakeholder management skills.
- Strong attention to detail and data accuracy.
- Ability to manage multiple operational activities simultaneously.
- Strong organizational and follow-up skills.
- Analytical and reporting capabilities.
- Effective verbal and written communication skills.
- Ability to work with cross-functional stakeholders.
- Strong documentation and record-management skills.
- Ability to maintain confidentiality of workforce and business information.
To qualify for the role, you must have:
- Minimum 10+ years of relevant experience.
- Experience coordinating operational activities across multiple stakeholders.
- Experience working with workforce administration, talent operations, reporting, finance, procurement, or related operational processes.
- Experience maintaining trackers, reports, and operational records.
- Experience supporting process execution and operational governance activities.
Preferred/Ideal Qualifications:
- Experience supporting hiring and employee lifecycle processes.
- Experience supporting financial reporting, budgeting, or procurement activities.
- Experience working with global or cross-functional stakeholders.
- Experience supporting workforce data management and reporting activities.
Technologies and Tools
- MS Office Suite (Outlook, Word, Excel, PowerPoint), SharePoint, PowerBI (Beginner level)
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.
We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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