Main role is to provide consistent housekeeping service: maintaining overall guestroom cleanliness including making beds, dusting and bathroom upkeep, as well as public areas and other areas of the hotel according to set standards and procedures
Replenish guest supplies
Attend daily briefings with Supervisor
Ensure guests’ requests are promptly and courteously met
Reports damage or malfunction in hotel rooms/areas to Supervisor
Maintains a Section Room Report and daily productivity report
Report lost and found articles to the Housekeeping Office
Handle guest complaints and immediate reporting to Supervisor
Report unusual behavior/ activities in guestroom, floors/ public areas to Supervisor
Record Room Status in allocated section accurately
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Respect guests’ privacy and safety.
Qualifications
Work Experience in 4- 5 star hotel in a similar role or strong desire to learn.
Possesses English or Japanese verbal skills
Friendly and pleasant disposition with people interaction skills.
High level of personal cleanliness and grooming.
Great attention to detail
Physically capable as some lifting is involved
Eligible to work in Japan.
Additional Information
Part of the International Accor global and hotel team.
Employee meals while on shift, laundry, yearly anniversary stay.
Career progression within the hotel and the Accor network.