Customer Care Expert - Japanese Speaker

Company Description

About Wix

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

As a Customer Care Expert, you will:

• Provide Wix users with technical solutions via e-mail, Chat and phone

• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction

• Develop and maintain positive customer relations and satisfaction

• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

• Work with all other departments and product teams, and liaise with them about our users’ needs

Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.

Qualifications

• Fluent in Japanese and with business level English skills.
• You’re eager to explore new technologies and would consider yourself tech-savvy.
• You can learn new concepts and solve problems thoughtfully and effectively, and are eager to expand upon your already impressive technical skills.
• You have customer service experience in any industry, excellent critical thinking skills, and you know how to identify challenges and solutions.
• We want you to love helping other people and have the desire to influence the way our users perceive our products.
• You must feel comfortable in a fast-paced and deadline-driven environment.

Additional Information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.

Why should you join our team?

• Monday-Friday, 9 am-6 pm hybrid working option available

• 15 Days annual leave

• 10 Days annual sick leave

• Health Insurance

• JPY1,000/Business Day for lunch

• Weekly Team lunch in the office (only available for Hybrid employees)

• Commute Pass Allowance: Maximum JPY35,000/M (Only for Employees that commute to the office)

• Restricted Stock Unit and Employee Stock Purchase Plan

• Competitive salary

Please send your Resume in English.