L1/ L2 Application Support Production Services

Appealing Points:

• Support mission-critical trading and risk systems by providing L1/L2 production support for Fixed Income, Collateral Management, and Risk applications in a fast-paced investment banking environment.
• Work with modern enterprise technologies including Java, Python, SQL, cloud platforms, automation, and DevOps while driving operational excellence.
• Collaborate with global trading and technology teams to resolve complex production issues, improve service reliability, and implement AI-driven automation initiatives.

Annual Salary: 5 Million Yen and above

Job Responsibilities:

• Provide 1st and 2nd line production support for Fixed Income Cross Asset, Collateral Management, and Risk systems across multiple asset classes.
• IT Application Support for Fixed Income Cross Asset systems, Global Risk Data Warehouse, and Market Risk and Credit Risk applications, ensuring stability and service continuity.
• Act as a key point of contact for traders and risk managers on operational issues, functional queries, and change requests.
• Analyze issues/production incidents to determine business and technical impact, and define effective remediation strategies and work with stakeholders for resolution.
• Lead incident management end to end, including triage, escalation, coordination, and closure in line with governance requirements.
• Oversee problem management, change/release deployment, environment governance, and automation initiatives to reduce operational toil and improve efficiency.
• Take full ownership of logged incidents & problem tickets, drive remediation until full closure and resolution.
• Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.
• Build strong partnerships with front-office and technology teams to support trading and risk workflows and improve service delivery.
• Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.
• Identify areas of toil and apply AI or Automation tools to optimize workload

Job Qualifications:

• A bachelor’s degree or higher, preferably in the field of Science, Technology, Engineering or Mathematics
• Over 5 years of industry experience in L1/L2 application support. Investment banking/ Finance background experience is Must.
• Strong hands–on experience using the following technologies:
  • Java, Python, MS SQL Server/Oracle. SQL Scripting, Querying, Debugging, Stored Procedures
  • UNIX / LINUX / Windows skills.
  • Job scheduling technologies like Autosys
  • Practical working knowledge of Cloud technologies (AWS, Azure, Google Cloud)
  • Ability to understand and write shell scripting / Python programming
  
  
• Critical thinking mind-set, excellent problem-solving skills and ability to work under pressure in a fast-paced environment with time critical milestones.
• Knowledge of ITIL framework in Incident, Problem, and Change Management processes.
• Experience in communicating with stakeholders with varying technical expertise and levels of seniority.
• Self-motivated, proactive in nature, and ability to work independently, as well as collaboratively in a global organization
• Motivated to learn new technologies and develop skills.

Preferred Skills:

• Knowledge of DevOps concepts and tools like Jenkins, Ansible, Docker.
• Familiarity with Big data technologies like (Dremio, MinIO, Spark) will be a plus.
• Knowledge of Basel II/ FRTB & IMM regulatory frameworks will be a plus.

Languages Required: Conversational level Japanese and Business level English

Company Description

We are a global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2023 totaled $13.1 billion. To learn how we can supercharge progress for you.

. Skillset Required: Java, Python, SQL, MS SQL Server, Oracle, UNIX, Linux, Windows, Shell Scripting, Autosys, AWS, Azure, Google Cloud, Jenkins, Ansible, Docker, Dremio, MinIO, Spark, Basel II, FRTB, IMM, ITIL, Incident Management, Problem Management, Change Management, Debugging, Stored Procedures, Querying, DevOps, Big Data, AI, Automation, Critical Thinking, Problem Solving, Communication, Stakeholder Management, Collaboration, Self-Motivation, Proactiveness, Resilience