L3 Support Engineer

職種
正社員
職務明細
【About Catalina Marketing Japan】
Catalina has influenced shopper behavior by delivering personalized ads. We help CPG Brands, Retailers, and Agencies optimize at every stage of planning, execution, and measurement based on insights extracted from purchasing data of 10 trillion yen.
L3 Support Engineer
■ポジションについて/POSITION SUMMARY
We are seeking a skilled and resourceful L3 Support Engineer to join our vibrant IT team. In this critical role, you will be the go-to person for resolving complex issues related to both server and network infrastructure. You will possess a deep understanding of these technologies, coupled with exceptional problem-solving and communication skills to ensure our systems operate seamlessly and support business needs.
■魅力/ATTRACTION
• Opportunity to grow in this role to further senior role.
• Opportunity to touch and operate live network and servers including Active directory (on-prem/Azure) and email server as administrator.
• Opportunity to deploy, design architect and configure network and servers as administrator.
• Opportunity to layout and do network design for our office and for many retailers across Japan.
• Opportunity to lead others on Change management.
■部内構成/OUR TEAM
Join our team and be a part of an innovative and dynamic groups. As a member of our team, you will have the opportunity to collaborate with talented professionals, contribute your unique skills, and make a meaningful impact. We value creativity, teamwork, and a passion for excellence.
Unlock your potential with Catalina Marketing Japan!
We eagerly await your application, ready to embrace your unique experiences and skills.
スキル・資格
■必須要件/SKILLS & QUALIFICATIONS
• 6+ years of experience as an L3 Support Engineer or similar role, with demonstrated expertise in both server and network administration.
• In-depth knowledge of networking concepts, protocols, and troubleshooting methodologies.
• Strong understanding of server administration, including operating systems, virtualization technologies, and server applications.
• Demonstrated proficiency in IT documentation and knowledge management practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong analytical and critical thinking skills.
• Ability to work effectively under pressure and meet deadlines.
• A positive attitude and willingness to learn new technologies.
• Fluent Japanese & Business English
■歓迎要件/ADDITIONAL PREFERRED SKILL
• Experience with scripting languages (e.g., Python, PowerShell) .
• Experience with cloud platforms (AWS, Azure) .
業務内容
■業務内容/DUTIES AND RESPONSIBILITIES
• Server Support (40%):
　o Design, implement, and maintain on-premises and/or cloud-based server infrastructure.
　o Diagnose and troubleshoot complex server issues, including performance bottlenecks, hardware failures, software conflicts, and security vulnerabilities.
　o Implement and maintain server configurations, including operating systems (Windows, Linux), virtualization technologies (VMware, Hyper-V).
　o Implement and maintain server security best practices, including user access control, firewalls, and intrusion detection systems.
　o Automate server tasks and processes to improve efficiency and reliability.
　o Perform regular backups and ensure disaster recovery plans are in place.
　o Monitor server performance and proactively identify potential problems.
　o Stay up-to-date on the latest server technologies and trends.
　o Work collaboratively with other IT team members and stakeholders.
• Network Support (30%):
　o Diagnose and troubleshoot network issues escalated from L2 or L1, including connectivity problems, routing errors, security breaches, and performance issues.
　o Implement and maintain network configurations, including network devices (routers, switches, firewalls), network protocols (TCP/IP), and security mechanisms.
　o Monitor network performance and identify potential problems.
　o Design and implement network upgrades and expansions.
　o Stay up-to-date on the latest network technologies and trends.
　o Work collaboratively with other IT team members and stakeholders.
• Additional Responsibilities (30%):
　o Document solutions and procedures for future reference.
　o Provide technical support to internal users and troubleshoot their IT issues.
　o Serve as a liaison between upper management, users, and engineers; raise the visibility of critical issues and ensure that all relevant parties are informed.
　o Update the maintenance calendar and notify stakeholders.
　o Collaborate effectively with other IT team members and stakeholders.
■行動指針 / VALUES & BEHAVIOR FOCUS POINTS
•Collaboration: 自己業務の達成のみならず、効果的な相互理解・連携を通じて、他者・他部署へも好影響を与え続ける
•Innovation: 現状や常識だけに囚われず、失敗や変化を機会と捉え、ビジネスや自身の成長と進化を求め続ける
•Ownership: 困難な状況であっても常に当事者意識・責任感を強く持ち、自らビジョン達成に向けて邁進し続ける
学歴
四年制大学卒業以上
その他
◎給与は経験・能力を考慮の上、決定します。(基本年収+インセンティブボーナス)
◎基本年収には月45時間分の固定残業代を含みます。
◎インセンティブボーナスは基本年収を原資とし、会社業績と個人評価により決定します。
※入社後3ヶ月の試用期間があります。試用期間中の待遇は変更ありません。