At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
or continue with email
Job Overview
Scope
Regional responsibility covering end-to-end Supply Chain Management and Customer Service operations across Japan & ASEAN
Key Objectives
- Deliver exceptional customer satisfaction through integrated SCM and Customer Service
- Ensure reliable delivery and proactive issue resolution
- Strengthen cash flow discipline via AR management
- Build resilient supply chain capabilities to mitigate risks
- Drive cost control and operational efficiency
- Ensure optimal inventory management balancing service, cost, and working capital
Job Requirements
Customer Satisfaction & Service Excellence
- Drive customer satisfaction KPI improvement (NPS, service level)
- Ensure on-time delivery and commitment reliability
- Own escalation and resolution of critical customer issues
Accounts Receivable (AR) & Cash Flow
- Ensure timely AR collection and overdue reduction
- Monitor risks and drive dispute resolution
- Align service execution with payment discipline
Supply Chain Resilience
- Identify supply risks across capacity, supplier, and logistics
- Develop mitigation strategies (dual sourcing, buffers)
- Enhance responsiveness to disruptions and ensure business continuity
Cost Control & Efficiency
- Drive end-to-end cost optimization across supply chain
- Improve productivity and operational efficiency
- Lead logistics and process cost reduction initiatives
Inventory Management (Core Pillar)
- Manage optimal inventory levels balancing service, cost, and working capital
- Improve inventory turns and reduce excess/obsolete inventory
- Establish inventory segmentation and safety stock policies
- Align inventory strategy with S&OP and demand variability
Key Performance Metrics
- Customer satisfaction (NPS / service level)
- On-time delivery
- Inventory turns / working capital efficiency
- AR aging / DSO performance
- Supply risk mitigation effectiveness
- Cost savings / productivity improvement
What your background should look like
- Demonstrates leadership by driving change initiatives and influencing across functions
- Ability to align team and departmental goals with overall business and supply chain strategy
- Strong conflict resolution capabilities, with ability to navigate complexity and align stakeholders
- Consistently delivers commitments with a high level of discipline, accountability, and execution excellence
- Builds high-performing teams through coaching, engagement, and capability development
- Bachelor’s degree required; 15+ years of experience in Supply Chain Management and Customer Service operations
- Extensive functional expertise in end-to-end supply chain processes, including planning, forecasting, inventory management, and customer service integration
- Demonstrated experience in leading cross-functional projects and regional teams, driving business outcomes and operational transformation
- Proven track record in industrial or manufacturing environment; Automotive experience is a plus
- Strong understanding of customer-centric operations, cash flow (AR management), and inventory optimization
- Experience in driving supply chain resilience and risk mitigation strategies, including scenario planning and supply continuity
- Strong capability in cost control and operational efficiency improvement, with a data-driven approach
- Excellent communication and presentation skills in English; Japanese is highly preferred
Competencies
SET : Strategy, Execution, Talent (for managers)
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
Similar jobs
More from TE connectivity